Application Support Engineer - Oracle Cloud Team

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 33,000 - 41,000; Full time

Job summary

Birmingham City Council seeks an experienced Application Support Engineer to join their dynamic Applications Support Team. The successful candidate will manage various software applications, focusing on Oracle Cloud integrations. This role offers significant development opportunities in a collaborative environment at the heart of Birmingham's digital services transformation.

Benefits

Training and development opportunities

Supportive leadership

Work life balance benefits

Inclusive workplace

Qualifications

• Experience in Applications/Technical Support.
• Hands-on experience in cloud based technologies.
• Excellent interpersonal communication skills.

Responsibilities

• Provide expert support for Oracle Applications.
• Develop and support integrations with business applications.
• Collaborate with various teams for successful implementation.

Skills

Application Support

Cloud Technologies

Technical Troubleshooting

Interpersonal Communication

Job description

Applications Support Engineer – Oracle Cloud Team

Permanent

Grade 4 - £33,366 - £40,476

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Overview

Join Birmingham City Council's dynamic Applications Support Team as an experienced Application Support Engineer. You'll provide expert support for various software applications, including the current and re-implementation of the Oracle Applications. Collaborate with functional, development, delivery, and security teams to implement and support new and existing solutions.

The ideal candidate should be user-focused, motivated, and experienced in supporting internal teams. They must collaborate effectively with stakeholders to ensure successful implementation and performance of solutions in a dynamic environment.

What we are about

As an Application Support Engineer, you will support a number of applications within Digital and Technology services, focussing on support of Oracle Cloud Fusion applications including ERP, HCM and Procurement. You will support Oracle Cloud infrastructure and PaaS services, collaborate with other teams to develop and support integrations with line of business applications, and support Oracle reimplementation program including any new projects with Oracle Cloud applications arena.

Birmingham City Council values teamwork, creativity, and continuous growth. We aim to foster an environment that encourages open dialogue and appreciates each team member's unique qualities and perspectives.

The Role

As an Application Support Engineer, you will support the current Cloud Based technologies portfolio including Oracle Cloud infrastructure and other applications. You willcollaborate with other teams to develop and support integrations with line of business applications.

Key Responsibilities

• Technical Expertise:Be part of the Support and implementation Team for various Applications such as SAP, Oracle Fusion Cloud applications, Microsoft Dynamics for multiple business areas.
• Application Support:Be part of the current and re-implementation and testing Support Team for Cloud based technologies including Oracle Cloud infrastructure and applications including developing and supporting integrations with line of business applications.
• Relationship Building:Develop and maintain excellent relationships with peers and stakeholders within the business

About You

• Experience:Comprehensive experience in Applications/Technical Support, with extensive hands-on experience in implementing, troubleshooting and managing software applications and cloud- based technologies.
• Technical Skills:
  • Experience of working and supporting with Cloud technologies and applications Azure, AWS, OCI
  • Support and developing integrations and integrations tools such OIC, Dell Boomi etc.
  • Familiarity and experience of scripting languages such as Python, Java, Javascript.
  • Experience of supporting ERP applications such as SAP, Oracle Fusion Cloud applications, Microsoft Dynamics
  • Experience and familiarity of working with different operating systems and network protocols.

Additional Skills:

• Ability to work on own initiative to resolve complex problems/Issues, and to develop and deliver own work plan, while also prioritising and organising the work of a multi-faceted application support service in a busy customer-facing environment.
• Takes pride in personal learning and development
• Communication:Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.

We will support you with

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be
• An inclusive workplace committed to reflecting the public we serve
• A benefit package designed to promote a great work life balance
• Exposure to all digital and technology teams and services areas across the council

About us

This is an exciting time to be joining Birmingham City Council’s Digital and Technology Services Department. We are Europe’s largest local authority, and with unprecedented investment in people and digital, a solid strategy, empowering leadership, and a newly redesigned service to get behind, we are building digital services centred on the needs of our citizens, business and communities that will deliver on Birmingham’s bold ambitions for the city of today and tomorrow.

We are a multidisciplinary team at the heart of transforming public services for the UK’s second largest city. We create, develop, deliver, and operate an exceptionally diverse range of services that have a direct impact on improving the lives of 1.2m residents every day.

We are embracing and promoting a truly digital, human centred approach for the whole organisation, underpinned by collaboration, openness, and innovation. We take advantage of unparalleled access to data, doing things at scale and using technology creatively to re-imagine the way services are delivered and build the digital council of the future.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

For any informal enquires please contact:Sue Causer ([e-mail]) or Parveen Elahi ([e-mail])

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.