2nd Line Support Engineer

TN United Kingdom; Bristol; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company in the Bristol area is seeking a skilled 2nd Line Support Engineer to enhance its service desk operations. This hybrid role involves close collaboration with the IT field team to ensure seamless service delivery and user satisfaction. You will monitor and resolve IT incidents, perform routine maintenance, and maintain technical documentation. The ideal candidate will possess extensive knowledge of desktop hardware, operating systems, and networking concepts. Join a forward-thinking organization that values professional development and offers a comprehensive perks platform, including discounts and an electric vehicle leasing program.

Benefits

Discounts on fitness memberships

Dining discounts

Shopping discounts

Electric vehicle leasing program

Complimentary parking

Training opportunities

Professional development opportunities

Qualifications

• Experience in providing 2nd/3rd line support for IT incidents.
• Strong knowledge of networking concepts and desktop hardware.

Responsibilities

• Monitor and resolve issues raised in the logging system.
• Provide timely support for IT incidents and requests.
• Maintain technical documentation and assist with data management.

Skills

2nd Line Support

Networking Concepts (TCP/IP, DHCP, DNS, VPN)

Desktop and Laptop Hardware

Operating Systems (Windows, Mac OS, Linux)

Active Directory

Communication Skills

Tools

VMware

Hyper-V

Anti-virus Software

Job description

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Oscar Technology has partnered with a leading MSP in the Bristol area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position.

Job Description

As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.

Responsibilities Include:

• Monitoring & dealing with issues raised in the logging system and directly through the phone.
• Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
• Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
• Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
• Assist with data retrieval, backup management - either onsite or cloud based.
• Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
• Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
• Knowledge with virtualization technologies such as VMware and Hyper-V.
• Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
• Familiarity with troubleshooting and resolving issues linked to Microsoft .
• Knowledge of Active Directory and user account management.
• Familiarity with server administration demands such as user management, file shares and security.
• Strong communication and interpersonal skills.

Benefits :

• Access to a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more.
• Electric vehicle leasing program.
• Complimentary parking.
• Numerous training and professional development opportunities.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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