IT Support Consultant (EUC)

Morgan Hunt UK Limited; Wembley; On-site; GBP 71,000 - 95,000; Full time

Job summary

Morgan Hunt UK Limited is seeking an IT Support Consultant (EUC) in Wembley Park to administer and support Palo Alto GlobalProtect remote access, configure client deployments, and coordinate with Network and Security teams. The role focuses on Windows 10/11 support, endpoint management with Intune, and delivering high-quality EUC service.

The position involves working with cross-functional teams to maintain secure connectivity, resolve incidents, and contribute to service improvements.

Qualifications

• Experience supporting Palo Alto GlobalProtect VPN solutions.
• Knowledge of VPN technologies and authentication methods.
• Experience administering Microsoft Intune and Endpoint Manager.
• Proficient in Windows 10/11 support and troubleshooting.
• Strong networking fundamentals (DNS, TCP/IP, firewalls).

Responsibilities

• Administer and support Palo Alto GlobalProtect remote access infrastructure.
• Configure and troubleshoot GlobalProtect client deployments and connectivity issues.
• Manage VPN profiles, policies, and endpoint compliance integration.
• Investigate and resolve VPN connectivity and performance incidents.
• Collaborate with Network and Security teams to implement secure remote access solutions.
• Support migration projects involving VPN and remote connectivity services.
• Package, deploy, and maintain endpoint software using Microsoft Intune.
• Provide 3rd line technical support for complex EUC issues.
• Maintain documentation and participate in service improvement initiatives.

Skills

GlobalProtect VPN

Windows support

Networking fundamentals

VPN authentication

Intune deployment

Tools

Microsoft Intune

Endpoint Manager

Job description

IT Support Consultant (EUC)

450/day outside IR35
Wembley Park

About the Role:

This role involves supporting and administering the Palo Alto GlobalProtect remote access infrastructure, ensuring efficient remote connectivity solutions for users. The IT Support Consultant (EUC) will work closely with various teams to enhance security measures and support Windows devices. The position is integral to maintaining operational efficiency and delivering high-quality technical support.

Key Responsibilities:

• Administer and support Palo Alto GlobalProtect remote access infrastructure.
• Configure and troubleshoot GlobalProtect client deployments and connectivity issues.
• Manage VPN profiles, policies, and endpoint compliance integration.
• Investigate and resolve VPN connectivity and performance incidents.
• Collaborate with Network and Security teams to implement secure remote access solutions.
• Support migration projects involving VPN and remote connectivity services.
• Package, deploy, and maintain endpoint software using Microsoft Intune.
• Provide 3rd line technical support for complex EUC issues.
• Maintain documentation and participate in service improvement initiatives.

Qualifications:

• Strong experience supporting Palo Alto GlobalProtect VPN solutions.
• Knowledge of VPN technologies and authentication methods.
• Experience administering Microsoft Intune and Endpoint Manager.
• Proficient in Windows 10 and Windows 11 support and troubleshooting.
• Strong understanding of networking fundamentals including DNS, TCP/IP, and firewalls.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.