IT Support Co-ordinator

Hollybank Trustees Ltd; Glasgow; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

29 days holiday per year

Life assurance 3x salary

Colleague incentives

Job summary

Chisholm Hunter is seeking a proactive IT Support Co-ordinator to join our IT team in Glasgow. You will provide reliable first- and second-line support across our Support Centre, store network, e-commerce and workshop functions.

The role focuses on maintaining core business systems, Microsoft environment, infrastructure and end-user technology, managing incidents to resolution and coordinating with suppliers as needed.

Qualifications

• Previous IT Support/Service Desk role.
• Strong Microsoft 365 and Windows troubleshooting skills.
• Experience managing user accounts and permissions.
• Excellent communication and customer service skills.
• Strong organisational and problem-solving skills.
• Accredited industry training and qualifications (fully-funded).
• 29 days holiday per year.
• Company life assurance of three times your salary for all colleagues.
• Colleague incentives (cash rewards, show tickets, overnight stays and more).

Responsibilities

• Provide first and second-line IT support.
• Manage support tickets and service requests through to resolution.
• Maintain laptops, desktops, printers, mobile devices and store technology.
• Support business-critical retail, EPOS and operational systems.
• Perform system health, security and compliance checks.
• Contribute to IT projects, upgrades and continuous improvement initiatives.

Skills

Microsoft 365

Windows troubleshooting

User accounts

Customer service

Communication

IT support

Job description

Location: On site (Glasgow City Centre), with occasional travel when required

Full time: 40 hours per week

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

At Chisholm Hunter, technology plays a vital role in supporting our luxury retail stores, support centre, and operations. As we continue to grow, we are looking for an enthusiastic and customer-focused IT Support Co-ordinator to join our IT team.

The Role

The IT Support Co-ordinator will provide reliable, hands-on first- and second-line support across Chisholm Hunter's Support Centre, store network, e-commerce operation and workshop/manufacturing functions.

Working as part of the IT team, the role supports the effective operation and continuous improvement of core business systems, the Microsoft environment, infrastructure and end user technology. IT takes ownership of incidents through to resolution, coordinating specialist or supplier support where required and keeping colleagues informed throughout.

The role is predominantly office based in Glasgow, with occasional travel to stores and flexibility required during peak periods or business-critical incidents.

Key Responsibilities:

• Provide first and second-line IT support
• Manage support tickets and service requests through to resolution
• Maintain laptops, desktops, printers, mobile devices and store technology
• Support business-critical retail, EPOS and operational systems
• Perform system health, security and compliance checks
• Contribute to IT projects, upgrades and continuous improvement initiatives

Ideally you will have:

• Previous experience in an IT Support, Service Desk or Support Analyst role
• Strong Microsoft 365 and Windows troubleshooting skills
• Experience managing user accounts and permissions
• Excellent communication and customer service skills
• Strong organisational and problem-solving skills
• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Colleague incentives (cash rewards, show tickets, overnight stays, and more)