Customer Success Advisor - Glasgow

Chisholm Hunter; Glasgow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Career development

Training & qualifications

Holiday entitlement 29 days

Life assurance

Staff discounts

Job summary

Chisholm Hunter in Glasgow is seeking a Customer Success Advisor to deliver 'cut above' support via telephone and email, ensuring luxury standards for every client.

You will process orders, respond to inquiries, and provide aftercare while coordinating with branches and teams to uphold KPIs such as accuracy, response times and customer satisfaction. This is a fully on-site, 40-hour-per-week role.

Qualifications

• Previous retail experience would be advantageous.
• Passion for jewellery, gemstones, and precious metals.
• Excellent interpersonal skills with the ability to engage and connect with clients.
• High attention to detail and accuracy.

Responsibilities

• Process customer orders promptly and maintain accurate dispatch logs.
• Respond to inquiries and provide luxury-standard advice and support.
• Build strong relationships with branches and wider teams.
• Package and post high-value orders securely per policy.

Skills

Retail experience

Jewellery passion

Interpersonal skills

Attention to detail

Job description

Company Description

Starting Salary: £12.71 per hour (flexible with industry experience)

Starting Salary: £12.71 per hour (flexible with industry experience)

Location: Glasgow City

Full time: 40 hours per week

Fully on site

Voted one of Sunday Times Best Places to Work 2025 and 2026!

Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

As a Customer Success Advisor you will be responsible for providing 'cut above' customer support via various channels of communication including telephone, email.

Key Responsibilities

• Processing customer orders in a timely and efficient manner and ensure accurate dispatch log


• Respond promptly to customer inquiries and provide advice and support in line with our luxury standards


• Build and maintain strong working relationships with our branches and wider teams


• Package and post high value web orders and special orders securely and in line with company policy


• Provide confident aftercare support including managing exchanges and returns, escalating more complex cases to senior team


• Enhance sales performance by responding to sales queries


• Maintaining departmental KPIs including process accuracy, customer satisfaction, response times and sales

Requirements

Qualifications & Experience:

• Previous retail experience would be advantageous


• Passion for jewellery, gemstones, and precious metals


• Excellent interpersonal skills with the ability to engage and connect with clients.


• High attention to detail and accuracy

Other information

Benefits:

• Excellent career development opportunities and a clear development path


• Accredited industry training and qualifications (fully-funded)


• 29 days holiday per year


• Company life assurance of three times your salary for all colleagues


• Generous staff discounts