IT SUPPORT ASSISTANT

Porcelanosa; Watford; On-site; GBP 16,000 - 21,000; Part time

Job summary

PORCELANOSA Group in the UK is seeking a part-time Desktop and Network Support specialist to provide first-line IT support for hardware and software in a Windows environment. You will install software, set up users and devices, manage Active Directory, DNS and DHCP, and liaise with third-party suppliers for CCTV and telecoms across multiple UK sites.

You will work 30 hours weekly, Monday to Friday, 8am–2pm or 9am–3pm, in office-based support with on-site and remote elements as needed.

Qualifications

• Experience providing desktop and network support in a Windows environment.
• Support for ~450 users across 23 UK locations.
• Proficient with Windows Server Administration: AD, DNS, DHCP.
• Experience with SAP administration and setting up accounts.
• Setup and support for mobile devices and telephony.
• Strong communication and problem-solving skills.

Responsibilities

• Desktop Support via phone, email and face-to-face.
• Install company software (Wareflow, SAP, MS Office, Design software).
• Setup new users/new PCs.
• Manage Active Directory, DNS, DHCP.
• Backup administration.
• SAP administration, unlocks and account requests.

Skills

Multitasking

Communication skills

Self-motivated

Problem solving

Tools

Wareflow

SAP

MS Office

Design software

Active Directory

Job description

PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centers and an extensive network of independent distributors and retailers.

Job role:

First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK.

Daily tasks are as follows:

• Desktop Support - via phone, email and face-to-face
• Installation of company software - Wareflow, SAP, MS Office, Design software
• Setup new users/new PCs
• MS Windows Server Administration - Active Directory, DNS, DHCP
• Backup administration
• SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk
• Repair/replace hardware - PCs and peripherals, mobile phones, tablets, printers etc
• Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company
• Liaise with internal departments for CRM, SAP, Wareflow, Design software
• Telephony administration
• Setup company mobiles/hand held devices, tablets
• Administration of Network infrastructure, Firewalls and Internet connections.
• First point of contact for antivirus, iPads, Video Conference system

Personal Attributes

• Ability to multitask and remain calm under pressure is essential
  • Flexibility and adaptability
  • Must be able to work on your own initiative - self-motivated, able to think outside the box and come up with solutions to problems quickly
  • Communication Skills - working within contacts in and outside of the organisation

Working Pattern;

• Part Time
• Monday to Friday, 30 hours (8am - 2pm / 9am to 3pm) with 1 hour break