IT Support Assistant

Serco Limited; Swindon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Serco Limited is seeking an IT Support Assistant to join the Defence Academy team in Swindon. You will provide vital first- and second-line technical support to keep essential technology services running smoothly and to ensure colleagues, students, and stakeholders have the tools they need.

You will maintain IT equipment, support users, manage assets, and help deliver reliable digital services. The role supports learning, development, and operational excellence within a community-focused

Qualifications

• Experience providing IT support or working within a technology-focused environment.
• Strong attention to detail with the ability to maintain accurate records and audits.
• Effective communication skills and the ability to support users with varying levels of technical knowledge.
• Ability to prioritise workloads, solve problems, and work both independently and collaboratively.
• Knowledge of Microsoft 365, Microsoft Intune, Windows desktop operating systems, or ITIL principles would be advantageous.

Responsibilities

• Provide first- and second-line IT support, resolving incidents and service requests within agreed service levels.
• Prepare, configure, deploy, collect, and support end-user devices, hardware, software, and peripherals.
• Maintain accurate IT asset records, including auditing equipment and updating asset databases.
• Install, configure, and support Microsoft Windows desktop operating systems and associated applications.
• Investigate and resolve equipment audit discrepancies and support the disposal of obsolete technology in line with procedures.
• Contribute to IT projects, refresh programmes, knowledge management activities, and continuous improvement initiatives.

Skills

IT support

Attention to detail

Communication skills

Problem solving

Independent & collaborative

Tools

Microsoft 365

Microsoft Intune

Windows OS

ITIL

Job description

Ready to impact a better future?

As an IT Support Assistant in our Defence Academy team, you'll provide vital first- and second-line technical support that helps keep essential technology services running smoothly. Your work will ensure colleagues, students, and stakeholders have the tools and support they need to succeed.

Every day, your work will have purpose. By maintaining IT equipment, supporting users, managing technology assets, and helping deliver reliable digital services, you'll contribute to an environment that enables learning, development, and operational excellence. Our work touches lives, and your contribution will help create impactful solutions while supporting a positive impact on communities and the future.

What you\'ll do as a IT Support Assistant

• Provide first- and second-line IT support, resolving incidents and service requests within agreed service levels.
• Prepare, configure, deploy, collect, and support end-user devices, hardware, software, and peripherals.
• Maintain accurate IT asset records, including auditing equipment and updating asset databases.
• Install, configure, and support Microsoft Windows desktop operating systems and associated applications.
• Investigate and resolve equipment audit discrepancies and support the disposal of obsolete technology in line with procedures.
• Contribute to IT projects, refresh programmes, knowledge management activities, and continuous improvement initiatives.

Does this sound like you?

• Experience providing IT support or working within a technology-focused environment.
• Strong attention to detail with the ability to maintain accurate records and complete audits.
• Effective communication skills and the ability to support users with varying levels of technical knowledge.
• Ability to prioritise workloads, solve problems, and work both independently and collaboratively.
• Knowledge of Microsoft 365, Microsoft Intune, Windows desktop operating systems, or ITIL (Information Technology Infrastructure Library) principles would be advantageous.