Desktop Support Technician Apprentice

Serco Limited; Swindon; On-site; GBP 15,000 - 19,000; Full time

Job summary

Serco Limited is seeking an Apprentice Desktop Support Technician for the Defence Academy IT team in Swindon. You will provide frontline technical support for desktop hardware, software, and related IT services, helping colleagues stay connected, productive, and secure.

You will gain hands-on experience across configuration, installation, maintenance, imaging, and basic system administration while contributing to IT projects and continuous improvement.

Qualifications

• 4 GCSEs grade A-C/9-4 including English, Maths and IT.
• Interest in information technology and a strong willingness to learn.
• Clear communication with people of varying technical abilities.
• Ability to prioritise tasks and work to high standards.
• SC clearance or ability to obtain clearance.

Responsibilities

• Provide first-line and second-line technical support for desktop hardware, software, and related IT services.
• Resolve incidents escalated from the Service Desk, ensuring service levels are met.
• Support configuration, installation, maintenance, and imaging of desktop and laptop devices.
• Assist with preparation, issue, collection, and movement of IT equipment with accurate asset records.
• Carry out basic system administration activities, including user and computer accounts.
• Contribute to problem management, knowledge sharing, and IT projects.

Education

GCSEs A-C/9-4 including English, Maths and IT

Job description

Ready to impact a better future?

As an Apprentice Desktop Support Technician in our Defence Academy IT team, you'll provide frontline technical support that helps colleagues and students stay connected, productive, and secure. You'll gain valuable hands-on experience while supporting desktop technology, software, hardware, peripherals, and telecommunications services across a complex and varied environment.

This is an opportunity to build your IT career while making a positive impact. Your work will help ensure critical technology services remain available to those learning, teaching, and working at the Defence Academy. Through practical experience, professional development, and mentorship, you'll develop the skills to create impactful solutions while supporting services that touch lives and help shape the future.

What you'll do as an Apprentice Desktop Support Technician

• Provide first-line and second-line technical support for desktop hardware, software, and related IT services.
• Resolve incidents escalated from the Service Desk, ensuring service levels are met and colleagues receive excellent support.
• Support the configuration, installation, maintenance, and imaging of desktop and laptop devices.
• Assist with the preparation, issue, collection, and movement of IT equipment while maintaining accurate asset records.
• Carry out basic system administration activities, including support for user and computer accounts.
• Contribute to problem management, knowledge sharing, and IT projects, helping drive innovation and continuous improvement.

Does this sound like you?

• You have a keen interest in information technology and are eager to learn and develop your technical skills.
• You understand Microsoft Windows operating systems and Microsoft Office applications.
• You communicate clearly and confidently with people of varying technical abilities.
• You can prioritise tasks, solve problems effectively, and work to high standards.
• You work well both independently and as part of a collaborative team built on trust, care, and mutual respect.
• You have 4 GCSE's grade A-C/9-4, Level 2 Functional Skills which include English, Maths and IT.
• Be SC cleared and or have no issues obtaining one.