IT Support Assistant - 487023

Alzheimer Scotland; Glasgow; On-site; GBP 28,000 - 38,000; Full time

Job summary

Alzheimer Scotland is the national dementia charity in Scotland. We are seeking an IT support professional to be the first point of contact for staff and volunteers, providing service desk assistance and practical troubleshooting.

You will work with Windows PC support, Windows Server, IT networking, applications support and cybersecurity, supporting the wider IT team on new systems and projects. The role is office-based in Glasgow or Edinburgh, with occasional travel across Scotland to provide

Qualifications

• Experience in delivering first-line IT support to staff and volunteers.
• Strong communication and customer service skills.
• IT certifications and/or HNC or equivalent level training.
• Experience on an IT service desk is beneficial.

Responsibilities

• Provide first‑line IT support via the service desk.
• Troubleshoot hardware and software issues to keep systems running.
• Assist the wider IT team with new systems and projects.
• Occasional travel within Scotland to support offices.

Skills

IT support

Windows PC support

Windows Server

Networking basics

Cybersecurity knowledge

Education

IT certification

HNC or equivalent

Tools

IT service desk platform

Active Directory

Job description

Contract: 1 Permanent; Full time position, 35 hours per week

Location: 81 Oxford Street, Glasgow, G5 9EP

Who we are

Alzheimer Scotland is Scotland's national dementia charity. Our aim is to make sure nobody faces dementia alone. We provide support and information to people with dementia, their carers and families, we campaign for the rights of people with dementia and fund vital dementia research.

What you'll do

In this role, you will be the first point of contact for our staff and volunteers using IT, providing technical support and troubleshooting assistance through the IT service desk platform. You will handle a variety of IT-related issues, ensuring that our systems run smoothly and efficiently. You will also support the wider IT team to implement new systems and technical projects. This is a great opportunity to join an experienced in-house IT team. In the role you will increase your working knowledge of Windows PC support, Windows Server, IT Networking, Applications Support and Cyber-Security. This role is office based in either the Edinburgh or Glasgow office although some occasional travel may be required across Scotland to provide support in.

What you'll have

The successful candidate will have excellent communication skills, be passionate about technology and be eager to help others. You will be able to build rapport fast and deliver great customer service. You will ideally hold IT certification and have completed IT training at an HNC or equivalent level. Previous experience of working on an IT service desk would be beneficial.

The successful candidate for this post will be required to provide proof of right to work in the UK.

Interview Date

29 September 2026