IT Apprentice

LIMBS & THINGS LIMITED; West of England; On-site; GBP 12,000 - 16,000; Full time

Job summary

Limbs & Things is offering an Information Communications Technician apprenticeship designed to provide hands-on IT support experience, mentorship from experts, and exposure to modern business systems.

You will help users, maintain Microsoft 365 services, assist with onboarding, and contribute to technical documentation while following security best practices.

Qualifications

• Essential English GCSE grade 3+ or higher.
• Essential Maths GCSE grade 3+ or higher.
• Desirable GCSEs grade 4+ in any subject.
• Desirable GCSEs grade 4+ in any subject.
• Desirable GCSEs grade 4+ in any subject.

Responsibilities

• Acting as a first point of contact for IT support requests, incidents, and service inquiries.
• Providing technical support to users via phone, email, remote support tools, and in person.
• Assisting with the diagnosis and resolution of hardware, software, and account-related issues.
• Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup.
• Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID.
• Helping maintain end-user devices, software deployments, and mobile device management systems.
• Supporting the setup, maintenance, and troubleshooting of audio and video conferencing equipment.
• Helping maintain the IT desk setups for office-based staff.
• Creating and updating technical documentation, user guides, and knowledge base articles.
• Following IT policies, procedures, and security best practices at all times.
• And any other tasks as required by the IT Department

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Logical

Team working

Education

GCSE English (3+)

GCSE Maths (3+)

GCSE Any subject (4+)

GCSE Any subject (4+)

GCSE Any subject (4+)

Job description

Introduction

Start your journey in IT with an apprenticeship that offers practical experience, expert mentorship, and the opportunity to work with modern technologies while supporting users and business systems.

About the Employer

Limbs & Things is a global developer and manufacturer of medical simulation equipment and clinical skills trainers used by healthcare educators, universities, hospitals, and simulation centres worldwide.

Founded in 1990, our mission is to improve patient outcomes by providing realistic, repeatable training tools that allow healthcare professionals to practise procedures safely before performing them on real patients.

Today, our products support clinical education in over 100 countries and are trusted by medical schools, training hospitals, and professional certification programmes around the world.

What You'll Do

Main responsibilities:

• Acting as a first point of contact for IT support requests, incidents, and service inquiries
• Providing technical support to users via phone, email, remote support tools, and in person
• Assisting with the diagnosis and resolution of hardware, software, and account-related issues
• Supporting user onboarding and offboarding activities, including account creation, access management, and equipment setup
• Assisting with the administration of Microsoft 365 services, including Teams, Exchange Online, SharePoint Online, and Entra ID
• Helping maintain end-user devices, software deployments, and mobile device management systems
• Supporting the setup, maintenance, and troubleshooting of audio and video conferencing equipment
• Helping maintain the IT desk setups for office-based staff
• Creating and updating technical documentation, user guides, and knowledge base articles
• Following IT policies, procedures, and security best practices at all times
• And any other tasks as required by the IT Department

Training Outcome

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English - 3+ (D or above)
• Essential - GCSE - Maths - 3+ (D or above)
• Desired - GCSE - Any subject - 4+ (A-C)
• Desired - GCSE - Any subject - 4+ (A-C)
• Desired - GCSE - Any subject - 4+ (A-C)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.30pm.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED