IT Support Analyst Apprentice

QA Apprenticeships; Cullompton; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Structured apprenticeship training

Progression opportunities

Annual leave + holidays

Small-team environment

Exposure to real client projects

Job summary

QA is offering an apprenticeship programme in software support. You will provide first-line client support for measure2improve, log and investigate requests, and assist with testing software releases. The role runs 35 hours per week, 8:30am–5pm, within a small team focused on learning and real client projects.

You will gain structured training in software support, data handling and business systems, with progression opportunities as skills develop.

Qualifications

• GCSEs required in any subjects with 4+ grades.
• Maths and English at 3+ (D or above) or equivalent.
• Must not hold a higher qualification in a similar subject.

Responsibilities

• Provide first-line support to clients using measure2improve software.
• Log, investigate and respond to support requests.
• Assist with testing software updates and recording results.
• Support change requests with basic scoping and documentation.
• Maintain records in the Hub and knowledge-base.
• Collaborate with implementation, support and development teams.

Skills

Communication skills

MS Office

Attention to detail

Willingness to learn

Organised

Positive attitude

Interest in software support

Education

3 GCSEs or equivalent

GCSE Maths & English (3+)

No higher qualification in similar subject

Job description

measure2improve (m2i), founded in 1996, specialises in simplifying complex data management challenges through innovative, web-based software solutions. Our solutions are designed to be intuitive and require minimal training, making them accessible on both Android and Apple devices.

Responsibilities:

• Provide first-line support to clients using measure2improve software, including logging, investigating and responding to support requests.

• Help triage issues by gathering clear information, screenshots and steps to reproduce before escalating where required.

• Assist with testing software updates, fixes and releases, recording results clearly and following internal processes.

• Support the team with change requests, including basic scoping, checking requirements and updating records/comments.

• Maintain accurate records in the Hub, including support updates, change notes and knowledge-base information.

• Work with implementation, support and development colleagues to understand client processes and resolve queries.

• Build knowledge of m2i.SHEQ, NHT and related systems while completing apprenticeship learning and training requirements.

Required skills:

• Good written and verbal communication skills and a professional approach to client contact.

• Confident using computers, Microsoft Office and web-based systems.

• Good attention to detail, especially when recording information and following processes.

• Willingness to learn how software systems work and how to investigate issues logically.

• Organised and able to manage several tasks while asking for guidance when needed.

• Positive attitude, reliability and ability to work as part of a small team.

• Interest in software support, data, reporting or technology would be beneficial.

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 35 hours per week, 8:30am - 5pm

Benefits:

• Structured apprenticeship training and workplace support.

• Opportunity to develop skills in software support, testing, client implementation and business systems.

• Annual leave entitlement plus bank holidays, with company Christmas closure arrangements where applicable.

• Supportive small-team environment with exposure to real client projects.

• Progression opportunities as skills and confidence develop.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.