End User IT Support Apprentice (Level 3) — Hybrid

Thales; Glasgow; Hybrid; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Training and development support

Pension

Health Care Cash Plan

Learning and development

Job summary

Thales in the UK is offering an End User Support Apprentice role within the EUS squad, supporting on‑site IT users while you study for a Level 3 ICT apprenticeship. You will log, troubleshoot and resolve incidents, deploy software and devices, and learn ServiceNow and IT security fundamentals.

Entry requires five GCSEs including English and Maths, UK residency by 1 August 2027, and BPSS/SC clearance eligibility. Salary is £24,000 per year with hybrid working options.

Qualifications

• Five GCSEs/National 5s including English and Maths.
• Resident in the UK with the right to work.
• Interest in IT support and service delivery.

Responsibilities

• Logging, troubleshooting, diagnosing and managing incidents.
• Assisting with incidents & service requests.
• Stock management and laptop/desktop builds.
• Software and mobile deployments.

Skills

Troubleshooting

Incident management

Customer service

Education

National 5s including English & Maths

Tools

ServiceNow

Job description

Thales in the UK is offering an End User Support Apprentice role within the EUS squad, supporting on‑site IT users while you study for a Level 3 ICT apprenticeship. You will log, troubleshoot and resolve incidents, deploy software and devices, and learn ServiceNow and IT security fundamentals.

Entry requires five GCSEs including English and Maths, UK residency by 1 August 2027, and BPSS/SC clearance eligibility. Salary is £24,000 per year with hybrid working options.