IT Support Apprentice – Learn & Grow in Tech

QA Apprenticeships; Worthing; On-site; GBP 18,000 - 22,000; Full time

Job summary

A dynamic technology company in Worthing seeks a Trainee IT Support Apprentice to provide customer service and troubleshoot IT issues. Candidates should have at least 3 GCSEs including Maths and English, and experience in a customer service role is desirable. The position offers a structured work environment with opportunities for full-time employment. Benefits include team outings and mentorship from experienced colleagues.

Benefits

Work uniform

Regular team outings

Pension scheme

Mentored by experienced team members

Qualifications

• Must not hold an existing qualification at the same or higher level as this apprenticeship.
• International equivalents must be documented.

Responsibilities

• Liaise with customers to assist with 1st line IT issues.
• Resolve 1st line issues like systems access and password resets.
• Troubleshoot hardware issues.
• Maintain a customer-focused approach.

Skills

Customer service experience

Communication skills

Basic fault diagnosis

Team player

Self-motivated

Diligence and time management

Proactivity

Education

3 GCSEs (or equivalent) at grades 4 (A-C)

GCSE Maths and English (grades 3 or above)

Job description

A dynamic technology company in Worthing seeks a Trainee IT Support Apprentice to provide customer service and troubleshoot IT issues. Candidates should have at least 3 GCSEs including Maths and English, and experience in a customer service role is desirable. The position offers a structured work environment with opportunities for full-time employment. Benefits include team outings and mentorship from experienced colleagues.