IT Support Apprentice: Launch Your Tech Career

Back TO Work; Scarborough; Hybrid; GBP 11,000 - 15,000; Full time

Job summary

Back TO Work is seeking an enthusiastic IT Support Apprentice to join our team in Scarborough. You will assist users with IT needs, supporting colleagues both remotely and on-site as part of a proactive IT department.

You will learn to troubleshoot issues, set up hardware, manage user accounts, and configure software. This is a great entry path into the IT industry within a well established pharmaceutical environment.

Qualifications

• Independent and team-oriented IT skills.
• Strong organisational capabilities and time management.
• Clear written and verbal communication skills.
• Self-motivation and eagerness to learn in IT.”
• Passion for IT and technology with a proactive approach.
• Willingness to assist users both remotely and on-site.

Responsibilities

• Respond to customer calls to understand and address IT issues.
• Troubleshoot tech problems and provide support, both in person and over the phone.
• Develop the ability to resolve system and network issues.
• Set up new user accounts, manage password resets, test applications, and generate reports.
• Build and set up hardware such as computers, laptops, and phone systems.
• Install and configure computer operating systems.

Skills

Independent skills

Team work skills

Organisational skills

Good written and oral communication

Self-Motivated

Passionate about IT and technology

Job description

Back TO Work is seeking an enthusiastic IT Support Apprentice to join our team in Scarborough. You will assist users with IT needs, supporting colleagues both remotely and on-site as part of a proactive IT department.

You will learn to troubleshoot issues, set up hardware, manage user accounts, and configure software. This is a great entry path into the IT industry within a well established pharmaceutical environment.