IT Support Analyst (Law Firm)

JR United Kingdom; Chelmsford; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading law firm in Chelmsford seeks an IT Support Analyst to provide essential technology support and handle service desk responsibilities. The position requires excellent customer service skills and experience in a law firm. Ideal candidates will have knowledge of Windows 10, Microsoft Office 365, and ITSM software, ensuring effective incident management and resolution.

Qualifications

• Experience working in a law firm is essential.
• Knowledge of Windows 10 and Microsoft Office 365.
• Experience logging tickets in ITSM software is preferred.

Responsibilities

• Providing professional technology support to staff.
• Responding to incidents and requests via all communication channels.
• Escalating issues to senior team members when necessary.

Skills

Customer service

Multitasking

Windows 10

Microsoft Office 365

PC hardware

Active Directory

ITSM software

Job description

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IT Support Analyst (Law Firm), Chelmsford

Client: DGH Recruitment

Location: Chelmsford

Job Category: Other

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EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL.

Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact for IT support, requiring excellent customer service skills, multitasking abilities, and composure under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to staff.
• Responding to incidents and requests via all communication channels.
• Accurately recording incidents and requests and responding within SLA.
• Maintaining and updating incident/request logs.
• Alerting senior staff of recurring issues and potential problems.
• Keeping customers informed and updated.
• Escalating issues to senior team members or third-party suppliers when necessary.

Skills and Attributes:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Experience with Active Directory.
• Experience logging tickets in ITSM software.