IT Support Analyst (Law Firm)

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in Watford is seeking an IT Support Analyst to provide consistent support to staff. This role involves handling incidents, using systems like ITSM and ensuring professional service, where prior experience in a law firm is crucial. Ideal candidates should possess strong technical knowledge and excellent customer service skills.

Qualifications

• Experience working in a law firm is essential.
• Excellent customer service skills.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Providing professional and consistent technology support to all staff.
• Responding to incidents and requests reported via all mediums.
• Accurately recording incidents and requests and responding within the set SLA.

Skills

Knowledge of Windows 10

Knowledge of Microsoft Office 365

Understanding of PC hardware

Understanding of operating systems

Awareness of Active Directory

Experience logging tickets in ITSM

Job description

Social network you want to login/join with:

IT Support Analyst (Law Firm), Watford, Hertfordshire

Client: DGH Recruitment

Location: Watford, Hertfordshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

PLEASE NOTE: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and the Senior Service Desk Specialist. The primary point of contact within the IT Service Desk, the analyst must have excellent customer service skills, the ability to multi-task, and remain calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests reported via all mediums
• Accurately recording incidents and requests and responding within the set SLA
• Maintaining and updating incidents and requests
• Alerting Senior Analysts and Managers of recurring incidents and potential issues
• Keeping customers informed and updated
• Escalating problems to senior team members and third-party suppliers when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Awareness of Active Directory
• Experience logging tickets in ITSM call logging software