IT Support Analyst (Law Firm)

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global law firm is seeking an IT Support Analyst to join their Service Desk team in Cambridge. The role involves providing professional support to staff, managing incidents, and ensuring accurate record-keeping. Candidates should have strong customer service skills and experience with Windows, Microsoft Office 365, and Active Directory.

Qualifications

• Experience working in a law firm is essential.
• Excellent customer service skills required.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Provide professional and consistent technology support to all staff.
• Respond to incidents and requests via various mediums.
• Maintain and update incident/request records.

Skills

Customer service

Multitasking

Windows 10

Microsoft Office 365

PC hardware

Operating systems

Active Directory

ITSM software

Job description

Note: Experience working in a law firm is essential.

IT Support Analyst (Law Firm), Cambridge

Client: DGH Recruitment

Location: Cambridge

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

This is a fantastic opportunity for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a London-based global law firm on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and the Senior Service Desk Specialist. The role requires excellent customer service skills, the ability to multitask, and to remain calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff.
• Responding to incidents and requests reported via all mediums.
• Ensuring incidents and requests are recorded accurately and responded to within SLA.
• Maintaining and updating incident/request records.
• Alerting senior team members of recurring issues.
• Keeping customers informed and updated.
• Escalating issues to senior team members or third-party suppliers when necessary.

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Experience with Active Directory.
• Experience logging tickets in ITSM software.