IT Support Analyst (Law Firm)

JR United Kingdom; Hounslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading firm is looking for an IT Service Desk Analyst in southwest London to support their staff. This position requires strong customer service skills and experience in a law firm, providing consistent tech support and managing IT incidents effectively.

Qualifications

• Experience working in a law firm is essential.
• Excellent customer service skills and composure under pressure required.

Responsibilities

• Providing professional technology support to staff.
• Responding to incidents and requests via multiple channels.
• Accurately recording incidents and maintaining updates.

Skills

Customer service skills

Knowledge of Windows 10

Microsoft Office 365

Understanding of PC hardware

Awareness of Active Directory

Experience with ITSM ticketing software

Job description

Social network you want to login/join with:

IT Support Analyst (Law Firm), south west london

Client:

DGH Recruitment

Location:

south west london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

IMPORTANT: EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL.

Position: IT Service Desk Analyst / 1st/2nd Line Support Analyst

Summary: The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and Senior Service Desk Specialists. The role involves being the primary contact for IT support, requiring excellent customer service skills, multitasking, and composure under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to staff.
• Responding to incidents and requests via all communication channels.
• Accurately recording incidents and requests and responding within SLA.
• Maintaining and updating incident/request records.
• Alerting senior team members of recurring issues.
• Keeping customers informed and updated.
• Escalating issues to senior staff or third-party vendors when necessary.

Skills and Attributes:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Awareness of Active Directory.
• Experience with ITSM ticketing software.