IT Support Analyst (Law Firm)

JR United Kingdom; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A reputable law firm in Hemel Hempstead is looking for an IT Support Analyst to provide exceptional technology support and maintain incident records. This permanent position requires strong customer service skills, multitasking ability, and prior experience in a law firm environment.

Qualifications

• Experience working in a law firm is essential.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Provide consistent technology support to all staff.
• Respond to incidents and requests reported via all mediums.
• Accurately record incidents and requests within the set SLA.

Skills

Customer service skills

Knowledge of Windows 10

Microsoft Office 365

Understanding of PC hardware

Active Directory experience

ITSM software ticket logging

Job description

Social network you want to login/join with:

IT Support Analyst (Law Firm), Hemel Hempstead

Client:

DGH Recruitment

Location:

Hemel Hempstead, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable law firm in London on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and work alongside Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, requiring excellent customer service skills, the ability to multitask, and to remain calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff.
• Responding to incidents and requests reported via all mediums.
• Accurately recording incidents and requests and responding within the set SLA.
• Maintaining and updating incident/request records.
• Alerting senior team members of recurring issues and potential problems.
• Keeping customers informed and updated.
• Escalating issues to senior staff and third-party suppliers when necessary.

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365.
• Understanding of PC hardware and operating systems.
• Experience with Active Directory.
• Experience logging tickets in ITSM software.