IT Support Analyst (Law Firm)

JR United Kingdom; Basingstoke; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading global law firm seeks an IT Support Analyst for its Basingstoke office. This permanent role involves providing essential technology support, managing service desk tasks, and ensuring excellent customer service. Candidates must have experience in a law firm, knowledge of Windows 10, and proficiency in Microsoft Office 365.

Qualifications

• Essential experience in a law firm is required.
• Ability to maintain composure under pressure.
• Strong customer service skills.

Responsibilities

• Provide professional technology support to staff.
• Respond to incidents and requests promptly.
• Maintain incident/request records accurately.

Skills

Knowledge of Windows 10

Microsoft Office 365

Understanding of PC hardware

Experience with Active Directory

ITSM call logging software

Job description

Note: Experience working in a law firm is essential.

IT Support Analyst (Law Firm), Basingstoke

Client: DGH Recruitment

Location: Basingstoke

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

This is a fantastic opportunity for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a global law firm based in Basingstoke on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and work closely with Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary contact within the IT Service Desk, providing excellent customer service, managing multiple tasks, and maintaining composure under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests promptly via all communication channels
• Accurately recording incidents and requests, ensuring response within the set Service Level Agreements
• Maintaining and updating incident/request records
• Alerting senior team members of recurring issues and potential problems
• Keeping customers informed and updated
• Escalating issues to senior staff or third-party vendors when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Experience with Active Directory
• Experience logging tickets in ITSM call logging software