IT Support Analyst (Law Firm)

JR United Kingdom; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the legal sector is seeking an IT Support Analyst to provide technology support within their law firm. The ideal candidate will have experience in a law environment, demonstrating excellent customer service and technical skills, while tackling various support requests in a fast-paced setting. Key responsibilities include incident management, ticketing, and interacting with staff to ensure smooth IT operations.

Qualifications

• Experience working in a law firm is essential.
• Excellent customer service skills required.
• Ability to multi-task and remain calm under pressure.

Responsibilities

• Providing professional and consistent technology support to all staff.
• Responding to incidents and requests via all mediums.
• Maintaining and updating incidents in the ticketing system.

Skills

Customer service skills

Knowledge of Windows 10

Microsoft Office 365

PC Hardware

Active Directory

Tools

ITSM call logging software

Job description

Social network you want to login/join with:

IT Support Analyst (Law Firm), High Wycombe

Client:

DGH Recruitment

Location:

High Wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL

IT Service Desk Analyst / 1st/2nd Line Support Analyst

Summary:

The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The role requires excellent customer service skills, the ability to multi-task, and remaining calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests reported via all mediums
• Ensuring incidents and requests are accurately recorded and responded to within SLA
• Maintaining and updating incidents and requests in the ticketing system
• Alerting Senior Analysts and Managers of recurring incidents and potential issues
• Keeping customers informed with updates
• Escalating problems to senior team members and third-party suppliers when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC Hardware and operating systems
• Awareness of Active Directory
• Experience with ITSM call logging software