IT Support Analyst (Law Firm)

JR United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm seeks an IT Support Analyst to provide 1st and 2nd line support. This role requires excellent customer service skills and the ability to manage incidents efficiently. Applicants must have experience in a law firm and technical expertise in relevant tools and systems.

Qualifications

• Experience working in a law firm is essential.
• Strong customer service skills required.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Providing professional and consistent technology support to all staff.
• Responding to incidents reported via all mediums.
• Maintaining and updating incident and request records.

Skills

Knowledge of Windows 10

Microsoft Office 365

PC hardware understanding

Active Directory awareness

ITSM call logging software experience

Job description

Job Title: IT Support Analyst (Law Firm), Oxford District

Client:

DGH Recruitment

Location:

Oxford District, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Note: Experience working in a law firm is essential.

We are seeking an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a reputable law firm based in London on a permanent basis.

Summary:

The Service Desk Analyst will report to the Service Desk Manager and will be the primary contact within the IT Service Desk. The role requires excellent customer service skills, the ability to multitask, and to remain calm under pressure.

Key Responsibilities:

• Providing professional and consistent technology support to all staff
• Responding to incidents and requests reported via all mediums
• Accurately recording incidents and requests and responding within the set Service Level Agreement
• Maintaining and updating incident and request records
• Alerting senior staff of recurring incidents and potential issues
• Keeping customers informed and updated
• Escalating problems to senior team members and third-party suppliers when necessary

Attributes/Skills:

• Knowledge of Windows 10 and Microsoft Office 365
• Understanding of PC hardware and operating systems
• Awareness of Active Directory
• Experience logging tickets in ITSM call logging software