IT Support Analyst – Hybrid, Own & Resolve Tech Issues

Spectrum IT; West Midlands; Hybrid; GBP 29.000 - 35.000; Vollzeit

Benefits dieser Stelle

3 days in-office per week

Hybrid working

Pension and life assurance

Employee discounts

Cycle to Work scheme

Employee Assistance Programme

Zusammenfassung

Spectrum IT in Birmingham is seeking an IT Support Analyst to provide 1st and 2nd line IT support across the business, owning your workload and delivering timely resolutions. You will handle Windows environments, Microsoft 365, Active Directory, and network tasks, ensuring smooth end-user experiences.

The role offers hybrid working: 3 days in the Birmingham office and 2 days from home, with opportunities to participate in IT projects and on-call duties as needed.

Qualifikationen

• Experience in an IT support role handling hardware and software.
• Ability to own issues and work independently with priorities.
• Experience with Windows, Microsoft 365, AD and networking.

Aufgaben

• Act as first point of contact for IT support queries.
• Provide 1st and 2nd line support, troubleshoot and resolve issues.
• Manage workload and prioritise requests.
• Install, configure, and maintain Windows OS, hardware and apps.
• Support MS 365, Active Directory and network-related issues.
• Support mobile devices and user provisioning.
• Perform routine system checks and assist backups.
• Maintain technical documentation and improve user experience.
• Participate in IT projects and on-call rota.
• Occasional travel to other sites.

Kenntnisse

Ownership focused

Independent working

Troubleshooting

Workload management

IT support experience

Tools

Microsoft 365

Active Directory

Windows OS

Networking fundamentals

PC hardware

Mobile device support

Jobbeschreibung

Spectrum IT in Birmingham is seeking an IT Support Analyst to provide 1st and 2nd line IT support across the business, owning your workload and delivering timely resolutions. You will handle Windows environments, Microsoft 365, Active Directory, and network tasks, ensuring smooth end-user experiences.

The role offers hybrid working: 3 days in the Birmingham office and 2 days from home, with opportunities to participate in IT projects and on-call duties as needed.