IT Support Analyst

Opus People Solutions Limited; Ipswich; On-site; GBP 23,000 - 27,000; Full time

Job summary

Ver tas Group IT support analyst role based in Ipswich, delivering first-line assistance across the business. You’ll help users with Microsoft 365, Windows devices and business apps, handle incidents, onboarding, and device configurations, and contribute to service improvements and cyber security initiatives.

Join a collaborative IT team that values customer service, knowledge sharing, and development. The role offers learning opportunities across a broad technology landscape and the chance to

Qualifications

• Experience in an IT Support or Service Desk role.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• Excellent communication and customer service skills.
• Willingness to learn and grow technical skills.
• Proactive approach and ownership of problems.

Responsibilities

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Support users with onboarding, account setup, and IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.
• Work with colleagues and third-party suppliers to ensure excellent service delivery.
• Contribute to continuous improvement and knowledge sharing within the IT team.
• Identify opportunities to improve the user experience.

Skills

IT Support

Microsoft 365

Communication

Problem-solving

Tools

Windows OS

Job description

IT Support Analyst

Join Vertas Group and Grow Your IT CareerAre you passionate about technology and great at helping people? We're looking for a IT Support Analyst to join our IT team and play a key role in delivering exceptional support across the Vertas Group.At Vertas, you'll be more than just a support analyst. You'll gain exposure to a wide range of technologies, contribute to service improvements, support cyber security initiatives, and be part of a team that values collaboration, development, and customer service excellence. You will be based out of our Friars Bridge Road office in the town centre of Ipswich local to the Ipswich Train Station

What You'll Do

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Support users with onboarding, account setup, and IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.
• Work with colleagues and third-party suppliers to ensure excellent service delivery.
• Contribute to continuous improvement and knowledge sharing within the IT team.
• Identify opportunities to improve the experience we provide to our users.

What We're Looking For

• Experience in an IT Support or Service Desk role, or strong technical aptitude.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• Excellent communication and customer service skills.
• A willingness to learn, develop, and grow your technical skills.
• A proactive approach and willingness to take ownership of problems.
• Curiosity about technology and a desire to keep learning.

Why Join Vertas Group?

• Be part of a supportive and friendly team
• Develop your skills across a broad technology landscape
• Gain hands-on exposure to cyber security and modern Microsoft technologies
• Make a real impact supporting colleagues across the business
• Access opportunities for training, development, and career progression

If you're looking for a role where you can develop your career, expand your technical knowledge, and make a difference every day, we'd love to hear from you.