IT and Digital IT Support Analyst Ipswich, Suffolk

SourceFlow; Ipswich; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training opportunities

Career progression

Job summary

Vertas Group is hiring an IT Support Analyst based at the Ipswich office to provide frontline IT support across the group. You will be the first point of contact for incidents and assist with onboarding, Microsoft 365, Windows devices, and business applications.

Join a collaborative IT team, work with third-party suppliers to ensure service excellence, support cyber security initiatives, and contribute to knowledge sharing and continuous improvement while growing your technical skills.

Qualifications

• Experience in IT Support or Service Desk role or strong technical aptitude.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• Excellent communication and customer service skills.
• A willingness to learn, develop, and grow technical skills.
• A proactive approach and willingness to take ownership of problems.

Responsibilities

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Support users with onboarding, account setup, and IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.
• Work with colleagues and third-party suppliers to ensure excellent service delivery.
• Contribute to continuous improvement and knowledge sharing within the IT team.
• Identify opportunities to improve the experience we provide to our users.

Skills

Microsoft 365

Windows

Communication

Customer service

Problem solving

Willingness to learn

Cyber security awareness

Tools

Laptops

Mobile devices

Networking basics

Job description

**IT Support Analyst****Join Vertas Group and Grow Your IT Career**Are you passionate about technology and great at helping people? We're looking for a **IT Support Analyst** to join our IT team and play a key role in delivering exceptional support across the Vertas Group.At Vertas, you'll be more than just a support analyst. You'll gain exposure to a wide range of technologies, contribute to service improvements, support cyber security initiatives, and be part of a team that values collaboration, development, and customer service excellence. You will be based out of our Friars Bridge Road office in the town centre of Ipswich local to the Ipswich Train Station**What You'll Do*** Be the first point of contact for IT support queries and incidents.* Support Microsoft 365, Windows, laptops, mobile devices and business applications.* Support users with onboarding, account setup, and IT inductions.* Configure and deploy laptops, mobile devices, and peripherals.* Troubleshoot networking and connectivity issues.* Support cyber security activities and help colleagues work securely.* Work with colleagues and third-party suppliers to ensure excellent service delivery.* Contribute to continuous improvement and knowledge sharing within the IT team.* Identify opportunities to improve the experience we provide to our users.* **What We're Looking For*** Experience in an IT Support or Service Desk role, or strong technical aptitude.* Knowledge of Microsoft 365 and modern workplace technologies.* Strong problem-solving and communication skills.* Excellent communication and customer service skills.* A willingness to learn, develop, and grow your technical skills.* A proactive approach and willingness to take ownership of problems.* Curiosity about technology and a desire to keep learning.**Why Join Vertas Group?** Be part of a supportive and friendly team Develop your skills across a broad technology landscape Gain hands-on exposure to cyber security and modern Microsoft technologies Make a real impact supporting colleagues across the business Access opportunities for training, development, and career progression**If you're looking for a role where you can develop your career, expand your technical knowledge, and make a difference every day, we'd love to hear from you.**