IT Support Analyst

Orbis Education and Care; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Orbis Education and Care in Cardiff seeks a proactive IT Support Analyst (1st & 2nd line) to own issues end-to-end and support users across a range of systems and technologies.

You will provide 1st and 2nd line IT support via phone, email, and ticketing, troubleshoot hardware and software, and assist with Intune and device deployments. A full driving licence is required.

Qualifications

• Strong Microsoft 365 and Windows troubleshooting skills.
• Knowledge of Active Directory, Azure AD, and networking basics.
• Experience using ticketing systems.
• Strong communication and customer service skills.
• A full driving licence is required for this role.

Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Support Microsoft 365, Windows environments, and remote access.
• Manage user accounts (AD / Azure AD) and onboarding/offboarding.
• Assist with Intune, device management, updates, and deployments.
• Contribute to IT improvements and small projects.

Skills

Microsoft 365

Windows troubleshooting

Communication

Customer service

Tools

Microsoft 365

Windows

Active Directory

Azure AD

Intune

Job description

IT Support Analyst (1st & 2nd Line) - Cardiff, We're looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You'll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.

About Orbis Education and Care

Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes-making IT a vital function within the organisation.

Key Responsibilities

• Provide 1st & 2nd line IT support via phone, email, and ticketing system
• Troubleshoot hardware, software, and network issues
• Support Microsoft 365, Windows environments, and remote access
• Manage user accounts (AD / Azure AD) and onboarding/offboarding
• Assist with Intune, device management, updates, and deployments
• Contribute to IT improvements and small projects

Experience in an IT support or IT Support Analyst role

• Strong Microsoft 365 and Windows troubleshooting skills
• Knowledge of Active Directory, Azure AD, and networking basics
• Experience using ticketing systems
• Strong communication and customer service skills
• A full driving licence is required for this role

Competitive salary