IT Support Analyst

The Christie NHS Foundation Trust; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Christie NHS Foundation Trust in Manchester is seeking an IT Support Analyst to help staff with a range of IT inquiries, requests and issues. You will work in a supportive Digital Services team, delivering friendly, professional customer service and building technical knowledge while assisting with hardware, software and digital service requests across the Trust.

Role emphasizes helping colleagues at remote and satellite sites, ensuring clear communication, timely updates and escalation when

Qualifications

• Provide friendly, professional and customer-focused IT support to Trust staff.
• Assist with a wide range of IT enquiries, requests and issues.
• Develop knowledge and confidence in supporting hardware, software and digital service requests.

Responsibilities

• Support staff across the Trust, including remote and satellite sites, with timely assistance.
• Escalate complex issues and work with experienced colleagues to resolve them.
• Share knowledge and learning within the team to support continuous improvement.

Skills

Customer service

IT knowledge

Problem solving

Teamwork

Tools

ITSM system

Job description

We are looking for individuals who are passionate about helping others and delivering excellent customer service. Whether you already have some IT knowledge or are looking to begin a career in technology, this role offers an opportunity to learn and develop within a supportive Digital Services team.Working within the IT Support Analyst team, you will support Trust staff with a wide range of IT enquiries, requests and issues, working closely with experienced colleagues across the IT Support Technician, and IT Asset & Procurement teams.Through hands-on experience, training and mentoring, you will build your technical knowledge whilst providing advice, guidance and outstanding customer service to users across the Trust.The role focuses on delivering a positive customer experience, developing problem-solving skills, and contributing to the effective delivery of IT services that support both staff and patient care., Provide friendly, professional and customer-focused support to Trust staff across a range of IT enquiries, requests and issues. Deliver support to colleagues throughout the Trust, including remote and satellite sites, ensuring a positive and consistent customer experience at every interaction. Offer advice, guidance and reassurance to users, helping them to make effective use of technology and digital services.Develop knowledge and confidence in supporting hardware, software and digital service requests whilst working closely with colleagues across Digital Services. Ensure all contacts received through telephone, face-to-face, self-service, email or other support channels are fully understood, accurately recorded and progressed through the Trust's IT Service Management system.Maintain regular communication with users, providing updates on progress, expected timescales and outcomes. Work collaboratively with internal teams and external support providers to ensure users receive timely and

effective assistance, escalating requests when appropriate and supporting the resolution of more complex issues alongside experienced colleagues.Share knowledge and learning within the team to support continuous improvement and development. Promote good digital practices and encourage the effective, secure and efficient use of technology across the Trust. Support the delivery of a high-quality IT service that enables colleagues to provide safe, effective and efficient patient care.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery. We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.