IT Support Analyst (12-Month Contract) — Service Desk

Nvsweb; Wisbech; Remote; GBP 23,000 - 30,000; Full time

Job summary

NVS Group is hiring for an IT Service Desk role in Wisbech to support end-user devices, software, and IT services. You will log incidents, assign requests, and assist in maintaining security and efficiency across business systems.

The ideal candidate has prior IT service desk experience, strong communication, and teamwork skills, with ITIL awareness. Some travel to other NVS sites may be required.

Qualifications

• Experience in a similar IT support role.
• Familiar with ITIL processes and service desk best practices.
• Good organizational and time-management skills for prioritising requests.

Responsibilities

• Receive and log service requests following agreed procedures.
• Allocate calls promptly and track incidents to resolution.
• Assist with AD user creation and account management; handle leavers and access requests.
• Perform basic installations and replace consumables; check devices work correctly.
• Support mobile devices and manage related assets.
• Document resolutions to contribute to internal knowledge base.
• Occasional travel to other NVS locations.

Skills

Customer service

Problem solving

Teamwork

Organizational skills

Communication

Education

A-level or equivalent

ITIL accreditation (preferred)

Tools

Active Directory

Knowledge base articles

Mobile device management

Job description

NVS Group is hiring for an IT Service Desk role in Wisbech to support end-user devices, software, and IT services. You will log incidents, assign requests, and assist in maintaining security and efficiency across business systems.

The ideal candidate has prior IT service desk experience, strong communication, and teamwork skills, with ITIL awareness. Some travel to other NVS sites may be required.