IT Support Analyst

IOVENDO; Sittingbourne; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Analyst to join their dynamic team. In this role, you will be responsible for supporting and maintaining their ERP system, currently Dynamics NAV, with exciting plans for migration to Business Central. You'll play a crucial role in resolving user queries, performing diagnostics, and ensuring smooth service delivery. This position offers a fantastic opportunity for those looking to advance their IT careers in a supportive environment. If you have a passion for technology and customer service, this role is perfect for you.

Qualifications

• Experience in supporting ERP systems, especially Dynamics NAV.
• Strong customer service and communication skills.

Responsibilities

• Monitor mailbox and respond to user queries effectively.
• Perform system diagnostics to identify and fix issues.

Skills

ERP System Support

Customer Service Skills

Intermediate Excel Skills

SQL

HubSpot

Job description

IT Support Analyst ERP, Dynamics NAV

We are looking for an experienced support individual who is keen to progress their IT career. The role involves joining a team responsible for supporting and maintaining the ERP system, currently Dynamics NAV, with plans to migrate to Business Central.

This is a support role involving monitoring the mailbox, responding to user queries, performing system diagnostics to identify root causes, and providing fixes. You will support users with new developments across the ERP system, set up new users, and handle related tasks.

Required Skills And Experience

• Previous experience supporting an ERP system, with exposure to Dynamics being a significant advantage.
• Strong customer service skills, working effectively with users to resolve issues.
• Intermediate Excel skills.
• Experience with SQL or HubSpot is highly desirable.
• Experience collaborating with senior management and external suppliers to ensure smooth service delivery.
• Ability to maintain and ensure the successful operation of reporting systems.