Junior IT Support Analyst

Daniel Owen Ltd; Harlow; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is looking for a Junior IT Support Analyst to enhance business systems and processes. This permanent role offers the chance to work on diverse projects, utilizing analytical and problem-solving skills to drive operational efficiencies. You will collaborate with internal teams and external partners, ensuring the smooth operation of systems like Tesseract. Ideal candidates will demonstrate strong communication and organizational skills, with a willingness to learn and adapt. If you're ready to kickstart your career in IT support, this opportunity is perfect for you.

Qualifications

• Eager to learn and adapt to various systems and tasks.
• Ability to gather and analyze system performance data.

Responsibilities

• Collaborate with the Head of Systems Development and external partners.
• Ensure seamless operation of Tesseract and its integration with other systems.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Tools

Tesseract

Job description

Junior IT Support Analyst
Permanent
Office based
30-35K per annum
Based in Harlow

We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverse projects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions.

Key Responsibilities:

• Demonstrate a willingness to learn and adapt to various systems and tasks.
• Collaborate closely with the Head of Systems Development and external partners.
• Gather and analyse system performance data to drive informed decisions.
• Accurately translate project requirements into system developments and implementations.
• Manage both complex and simple projects within Group functions.
• Configure and develop business systems for internal and external customers using Tesseract and other tools.
• Optimize Tesseract and oversee stakeholder engagement to implement changes.
• Develop and deliver process mapping, system user guides, and training materials.
• Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.
• Support administrative and operational teams with technical expertise.
• Streamline processes within Tesseract to enhance efficiencies.

Ideal candidate will have:

• Ability to understand and gain requirements from (internal) clients (management & staff)
• Organisation skills
• Communication skills
• Ability to triage & prioritise e.g. a member of staff comes to them with "I cant raise a PO" or "I cant log onto the system" v "the system has been down for 4 hours (think - I need to escalate this)" - what's important!
• To learn on the job & progress into the role