IT Support Analyst

STEER AUTOMOTIVE GROUP LIMITED; Northampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading automotive service provider in the UK is seeking an IT Support Analyst to ensure the smooth operation of IT systems. In this role, you will provide vital support across the organization, respond to IT requests, oversee Microsoft systems, and collaborate with third-party providers. Ideal candidates possess ITIL knowledge, strong customer service skills, and expertise in Microsoft applications. This position offers competitive salary and a range of employee benefits including performance bonuses, flexible working options, and career progression opportunities.

Benefits

Competitive salary

29 days holiday

Pension contributions

Referral bonus scheme

Enhanced parental leave

Enhanced sick pay

Flexible working options

Accredited ongoing training

Career progression opportunities

Qualifications

• Familiarity with ITIL, with foundation-level qualification or above preferred.
• Experience in IT administration of Microsoft-based systems and other key business systems.
• Strong customer service orientation and ability to work effectively in a demanding environment.

Responsibilities

• Respond to IT-related calls and emails providing support.
• Use Service Management system to log and resolve IT requests.
• Administer Microsoft Estate and monitor IT requests.

Skills

Customer service orientation

Attention to detail

Organisational skills

Written communication skills

Verbal communication skills

Proficiency in Microsoft Office

Education

ITIL foundation-level qualification

Experience in IT administration of Microsoft-based systems

Tools

Microsoft 365

Autoflow

Audatex

Job description

Overview

As an IT Support Analyst at Steer Automotive Group, you will be a key player in ensuring the smooth operation of our IT systems. Based at our head office, you will provide essential support to colleagues across the organisation. This role requires a strong customer service mindset, attention to detail, and excellent organisational and communication skills.

Steer Automotive Group is an award‑winning, fast‑growing business with over 160 sites and nearly 4,000 employees. We are committed to delivering exceptional service and quality repairs, with technology playing a crucial role in our growth and innovation.

Responsibilities

• Respond to IT‑related telephone calls and emails from Steer colleagues, providing timely and effective support.
• Use the Steer Service Management system to log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third‑party technology and support providers across applications, infrastructure, networking and telephony.
• Maintain and update the IT SharePoint page, share best practices and contribute to our technology knowledge database.
• Support field‑based IT Engineers with IT needs, scheduling and colleague communications.
• Assist with purchasing IT equipment and managing the procurement process.
• Provide general help and advice to users, utilising remote desktop tools.

Qualifications

• Familiarity with ITIL, with a foundation‑level qualification or above preferred.
• Experience in IT administration of Microsoft‑based systems and other key business systems.
• Strong customer service orientation, with the ability to work effectively in a demanding stakeholder environment, including director‑level interactions.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office, particularly Excel.
• Strong written and verbal communication skills.
• Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.

Benefits

• Competitive salary plus performance related bonus.
• 29 days holiday including public holidays plus additional days with service.
• Pension contributions.
• Referral bonus scheme.
• Enhanced parental leave.
• Enhanced sick pay.
• Wagestream – a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working.
• VIP Awards – colleague recognition scheme.
• Cycle to work scheme.
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business.
• Opportunities for career progression – be part of a rapidly expanding company with opportunities for career growth.
• Work in a dynamic, innovative environment where your contributions make a real impact.
• Competitive salary and benefits package.

If you are passionate about technology and dedicated to providing excellent support, apply today to join Steer Automotive Group as an IT Support Analyst!