IT Support Analyst

Vector Resourcing Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Analyst to manage day-to-day IT operations in London. This role involves providing 1st and 2nd line support, troubleshooting issues, and setting up new IT equipment, requiring strong knowledge of Microsoft's technology stack.

Qualifications

• Experience providing 1st and 2nd line IT support.
• Strong knowledge of the Microsoft stack (M365, Teams, AD).

Responsibilities

• Provide 1st and 2nd line support to internal users.
• Resolve IT support tickets and troubleshoot technical issues.
• Issue and set up new IT equipment for users.

Skills

1st line support

2nd line support

Troubleshooting

WiFi troubleshooting

Management of IT systems

Support for printers

Tools

Microsoft 365

Teams

Active Directory

Office 365

Job description

Our client is undergoing a transformation in their IT team, shifting from a fully outsourced model to building an in-house capability. With a new Interim IT Director in place, they are now looking for an IT Support Analyst to manage the day-to-day IT operations and provide 1st and 2nd line support across the business.

Responsibilities

- Provide 1st and 2nd line support to internal users

- Resolve IT support tickets and troubleshoot technical issues

- Issue and set up new IT equipment for users

- Assist with WiFi troubleshooting

- Experience providing 1st and 2nd line IT support

- Strong knowledge of the Microsoft stack – M365, Teams, Active Directory, and Office 365

- Ability to manage and maintain IT systems

- Experience supporting printers and label printing machines

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