IT Support Analyst I

The Trade Desk, Inc.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology company in London is seeking an IT Support Analyst II to deliver exceptional support across various platforms including Windows and macOS. The role involves providing hands-on support, managing Helpdesk tickets, and contributing to a collaborative team environment. Candidates should have 3-5 years of IT support experience and a commitment to excellent customer service. Join us in fostering an inclusive workplace where you can make a significant impact on the media ecosystem.

Qualifications

• 3-5 years of hands-on IT support experience.
• Strong knowledge of Windows and macOS.
• Experience supporting remote and international users is a plus.

Responsibilities

• Provide hands-on support for endpoint devices (PCs, Macs, mobile devices).
• Manage and resolve Helpdesk tickets.
• Deploy and maintain hardware and software for new hires.

Skills

Customer Service

Problem Solving

Communication

Tools

Windows

macOS

HP Hardware

Lenovo Hardware

Apple Hardware

iOS

Android

Job description

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do:

We provide a dynamic and fast-paced environment where technology and creativity intersect. Our IT team plays a crucial role in supporting the infrastructure that powers our global operations. From endpoint support to system administration, we ensure our employees have the tools and support they need to succeed.

What you'll do:

As an IT Support Analyst II, you will:

• Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions.
• Manage and resolve Helpdesk tickets, ensuring timely and effective solutions.
• Deploy and maintain hardware and software for new hires and existing staff.
• Troubleshoot and support telephony, network, and application issues.
• Assist with user account administration, system access, and collaboration tools.
• Participate in system maintenance, documentation, and process improvement initiatives.
• Support key meetings and ensure smooth operation of IT collaboration tools.
• Maintain inventory and ensure compliance with ITIL, security, and regulatory standards.

Who you are:

You are a tech-savvy problem solver with a passion for customer service. You bring:

• 3-5 years of hands-on IT support experience, with strong knowledge of Windows and macOS.
• Familiarity with HP/Lenovo/Apple hardware, iOS/Android devices, and imaging software.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience supporting remote and international users is a plus.
• A proactive attitude toward safety, compliance, and continuous improvement.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to making our job application process accessible to everyone and to providing reasonable accommodations for applicants with disabilities. If you have a disability or medical condition and require an accommodation for any part of the application or hiring process, please contact us at [e-mail]

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