IT Support Analyst

Aggreko, LLC; Dumbarton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Life Assurance

Employee Assistance Programme

Job summary

Aggreko is seeking an IT Support Analyst for our Lomondgate site in Dumbarton. You will be the on-site contact between Aggreko Technology Services and business colleagues, ensuring smooth IT operations to support our global energy solutions.

You will provide 1st and some 2nd line support, manage user access in Active Directory, configure devices, deploy software via Intune, and contribute to continuous improvement. A full driving license and ability to travel may be required.

Qualifications

• Proven experience in 1st or 2nd line IT support covering Active Directory, Windows 10, Exchange and Office 365.
• Experience with device management and deployment tools (Intune, SCCM).
• Strong customer service orientation and ability to communicate with business colleagues.

Responsibilities

• Provide 1st and some 2nd line IT support in an SLA-driven environment.
• Support starters and leavers to ensure smooth transitions for all employees.
• Set up, configure, and support desktops, laptops, printers, mobiles and peripherals.

Skills

Active Directory

Customer service

Problem solving

Communication

Team player

Travel-ready

Tools

Intune

Azure/Entra

Citrix/AVD

SCCM

MS Exchange

Office 365

Dell hardware

Job description

Bring your energy to Aggreko as an IT Support Analyst based at our Lomondgate site in Dumbarton. As an IT Support Analyst, you will be a pivotal on-site role, acting as the primary point of contact between Aggreko Technology Services and our business colleagues at a location crucial to our global operations. This role offers the opportunity to make a tangible difference by ensuring smooth IT operations that support our global energy solutions. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What you'll do as an IT Support Analyst

Provide 1st and some 2nd line support to group-wide customers in an SLA-driven environment. Support Starters and Leavers processes to ensure smooth transitions for all employees. Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices. Facilitate user access and identity management activities and tasks in Active Directory. Install operating systems and deploy software via Intune. Provide basic training and knowledge sharing for colleagues to enhance IT literacy. Collaborate with team and technical groups to solve problems and drive continuous improvement. Work with authorised 3rd parties and resolver groups to facilitate change and introduce new services. Create standard operating procedures documentation to maintain efficiency and consistency. Support device end-of-lease processes and manage device returns.

You are:

• Possessing proven experience of working in a 1st or 2nd level IT support analyst role covering: Active Directory, DELL Laptops/Desktops/Printers, Windows 10, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune) Azure/Entra.
• Equipped with exceptional customer service skills and a user-centric approach.
• Demonstrating strong technical acumen in key customer-facing applications.
• An excellent communicator with strong problem-solving and multi-tasking abilities in a fast-paced environment.
• A collaborative team player willing to take ownership and responsibility.
• Holding a full, clean driving license and able to travel as required.
• Process-orientated with keen attention to detail.

Here’s what you’ll get:

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
• Generous holiday entitlement, with the option to buy or sell additional days.
• Discounts and perks.
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.

#LI-MJ1 Equal employment opportunity

The opportunity to shape and enhance the technology environment within a global business operating across multiple countries and jurisdictions.

Our people are can-do, positive, resilient and persistent.

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences.

We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. No two days are the same. We work in dynamic environments and offer a wide range of opportunities for motivated people to enrich their lives and communities. If you are prepared to give us your best, you can learn and grow quickly. We are building a culture and an environment where everyone can be at their best. We encourage everyone to be themselves at work because we know that’s how we achieve our potential.

Join us, bring your energy, and grow your career.