IT Support

Plum Personnel; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

Plum Personnel is seeking a proactive IT Support Specialist for a near Solihull, West Midlands role. It is on-site with 38-40 hours per week and a pay of £14.00 per hour (£27,664 per year).

You will train customers on our software and hardware, troubleshoot via phone and email, explain technical concepts simply, and coordinate hardware installations with engineers. A valid driver and own transport are required.

Qualifications

• Customer service experience via phone or in person
• Solid IT basics including Windows 10/11 and Excel
• Organised, proactive and a natural problem solver
• Good communication and people skills

Responsibilities

• Support and train customers on software and hardware
• Troubleshoot issues via phone, email, and visits
• Explain technical concepts in simple terms
• Coordinate hardware installations with engineers
• Work with teams across the business

Skills

Communication skills

Customer service

IT literacy

Problem solving

Tools

Windows 10/11

Excel

Job description

Customer Service/IT Support Specialist
Near Solihull, West Midlands (On-site)
£14.00 ph (£27,664pa)
Hours: 38-40 per week (flexi hours)

We are currently looking for a proactive, people-focused IT Support Specialist to join a friendly, fast-growing team.

If you enjoy solving problems, helping customers, and getting stuck in you ll fit right in.

Due to the location of the role you must have your own transport.

What You ll Do

• Support and train customers on our software and hardware systems
• Troubleshoot issues via phone, email, and regular check-ins
• Explain technical concepts in a simple, user-friendly way
• Coordinate hardware installations with our engineers
• Work closely with teams across the business

What We re Looking For

• Great communication and people skills
• Customer service experience (phone and/or face-to-face)
• Strong IT basics (Windows 10/11, Excel, general IT literacy)
• Organised, proactive, and a natural problem solver
• Someone who takes initiative and enjoys learning

Our client is a forward-thinking family owned business and you will play a key role in the team, being the main point of contact for IT support to their valued customers.