IT Subcluster Lead — Global IT Support

Syensqo SA; Wrexham; On-site; GBP 45,000 - 64,000; Full time

Benefits offered by this job

Maternity/Paternity leave

Training platform

Wellbeing sessions

On-site role

Job summary

Syensqo in Wrexham, United Kingdom, is seeking an IT Subcluster Lead to manage IT support services within a regional subcluster. You will lead a team of IT professionals, align with regional/global IT strategies, and drive service quality with SLAs and KPIs.

The role requires a strong technical background, leadership skills, and the ability to work in a fast-paced, on-site setting with some travel. English language proficiency is essential.

Qualifications

• Bachelor's degree required; Master's degree a plus.
• 8+ years in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to lead teams in a multicultural and geographically dispersed environment.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Subcluster IT Support: Implement regional IT support strategies within the subcluster, ensuring alignment with local business needs and objectives.
• Team Leadership: Lead and develop a team of IT support professionals, fostering a collaborative and high-performance culture.
• Service Management: Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs.
• Local Stakeholder Engagement: Act as the primary IT support contact for local stakeholders.
• Incident Resolution: Lead local incident and problem management efforts, minimizing impact on business operations.
• Resource Allocation: Manage subcluster IT resources, including personnel and technology, to meet operational needs efficiently.
• Compliance and Security: Ensure compliance with local regulations and company policies.

Skills

Leadership

Communication

IT infrastructure

ITSM

Global teams

Negotiation

Interpersonal skills

English

Education

Bachelor's degree in CS/IT

Master's degree (plus)

Job description

Syensqo in Wrexham, United Kingdom, is seeking an IT Subcluster Lead to manage IT support services within a regional subcluster. You will lead a team of IT professionals, align with regional/global IT strategies, and drive service quality with SLAs and KPIs.

The role requires a strong technical background, leadership skills, and the ability to work in a fast-paced, on-site setting with some travel. English language proficiency is essential.