IT Subcluster Lead

Syensqo SA; Wrexham; On-site; GBP 45,000 - 64,000; Full time

Benefits offered by this job

Maternity/Paternity leave

Training platform

Wellbeing sessions

On-site role

Job summary

Syensqo in Wrexham, United Kingdom, is seeking an IT Subcluster Lead to manage IT support services within a regional subcluster. You will lead a team of IT professionals, align with regional/global IT strategies, and drive service quality with SLAs and KPIs.

The role requires a strong technical background, leadership skills, and the ability to work in a fast-paced, on-site setting with some travel. English language proficiency is essential.

Qualifications

• Bachelor's degree required; Master's degree a plus.
• 8+ years in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to lead teams in a multicultural and geographically dispersed environment.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Subcluster IT Support: Implement regional IT support strategies within the subcluster, ensuring alignment with local business needs and objectives.
• Team Leadership: Lead and develop a team of IT support professionals, fostering a collaborative and high-performance culture.
• Service Management: Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs.
• Local Stakeholder Engagement: Act as the primary IT support contact for local stakeholders.
• Incident Resolution: Lead local incident and problem management efforts, minimizing impact on business operations.
• Resource Allocation: Manage subcluster IT resources, including personnel and technology, to meet operational needs efficiently.
• Compliance and Security: Ensure compliance with local regulations and company policies.

Skills

Leadership

Communication

IT infrastructure

ITSM

Global teams

Negotiation

Interpersonal skills

English

Education

Bachelor's degree in CS/IT

Master's degree (plus)

Job description

Job ID

35221

IT Subcluster Lead

Regular

Wrexham, United Kingdom of Great Britain and Northern Ireland (https://www.google.com/maps/place/Wrexham,United Kingdom of Great Britain and Northern Ireland)

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Role and Responsibilities

The IT Subcluster Lead is responsible for managing IT support services within a specific subcluster, ensuring alignment with regional and global IT strategies. Reporting to the IT Regional Cluster Lead, this role involves leading a team of IT support professionals, delivering high-quality services, and addressing local IT challenges. The ideal candidate will have strong technical expertise, leadership skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Subcluster IT Support: Implement regional IT support strategies within the subcluster, ensuring alignment with local business needs and objectives.
• Team Leadership: Lead and develop a team of IT support professionals, fostering a collaborative and high-performance culture. Ensure the team is well-trained and equipped to provide excellent support.
• Service Management: Manage the delivery of IT support services, ensuring adherence to SLAs and KPIs. Continuously evaluate and improve service delivery processes.
• Local Stakeholder Engagement: Act as the primary IT support contact for local stakeholders. Build strong relationships to understand and address their IT requirements.
• Incident Resolution: Lead local incident and problem management efforts, minimizing impact on business operations. Facilitate effective communication and resolution of IT issues.
• Resource Allocation: Manage subcluster IT resources, including personnel and technology, to meet operational needs efficiently.
• Compliance and Security: Ensure compliance with local regulations and company policies. Collaborate with regional and global teams to maintain security standards.

Experience and Skills

Education and experience:

• Bachelor's degree in Computer Science, Information Technology, or related field. A Master's degree is a plus.
• 8 years of experience in IT support or service management, with at least 3 years in a leadership role managing multi-regional teams.
• Strong technical knowledge of IT infrastructure, systems, and support tools.
• Experience with ITSM frameworks (e.g., ITIL) and service management platforms.
• Proven ability to manage and lead teams in a multicultural and geographically dispersed environment.
• Excellent communication, negotiation, and interpersonal skills.

Skills and behavioral competencies

• Result orientation, influence & impact
• Empowerment & accountability
• Team spirit, building relationships, collective accountability
• Strong leadership capability, executing as appropriate in the areas of responsibility
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Language skills

• English

What We Offer

• The UK annual base salary reasonably expected to be paid for this new hire is £45,000 - £64,000. Actual compensation will be determined based on factors such as skills, experience, qualification and internal equity and can ultimately be more or less than the posted salary range.
• At least 16 weeks of maternity, paternity and co-parenting leave, subject to local regulations and company policy.
• Access to an employee training platform.
• Free physical and psychological wellbeing sessions.

Additional Information

• Location: Wrexham, UK
• This position requires a regular on-site presence, with some flexibility for home working
• Ability to travel internationally as required

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.