IT Services Undergraduate

Volkswagen Financial Services (UK); Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid work policy

Subsidised canteen

Onsite restaurant

Wellbeing centre

Car scheme

Private medical insurance

Job summary

We are seeking an undergraduate to join our IT Services team at VWFS for a 12-13 month placement based in Milton Keynes. You will gain practical experience across service desk, application management and monitoring, with rotations through SAP, Web BI and PowerCurve activities.

You will provide first-line IT support, understand IT methodologies, and work with business users to translate requirements into IT solutions, while contributing to real business outcomes in a hybrid working environment.

Qualifications

• Working towards an IT or Business related degree
• General IT understanding with a technical mindset
• Good customer service skills
• Excellent verbal and written communication skills
• Able to take ownership of problems and proactively work towards resolution
• Flexible working approach, both independently and within a team
• Motivated and able to work under own initiative
• Demonstrable knowledge of IT disciplines

Responsibilities

• Provide first-line IT support to users, resolving issues quickly and escalating where needed.
• Understand and apply IT methodologies, tools and processes.
• Work with business users to understand requirements and translate them into IT solutions.
• Gain insight into application support for SAP, Web BI, local business applications and PowerCurve Collections.
• Assist in resolving application incidents and service requests.
• Monitor IT systems and applications using tools such as Splunk and AppInsights.
• Set up and maintain dashboards showing system health, performance metrics and key indicators.
• Detect anomalies, performance issues and security incidents through alerts.
• Design dashboards and reports for operational and business needs.

Job description

Location: Milton Keynes

Closing Date: 30th September 2026

Salary: £23,915.49

Contract: 12-13months FTC Start dates are usually in June/July

Hybrid working: We want you to get the best out of your placement, so we operate a hybrid policy where undergraduates work in the office 3 days per week. There may be times where you will need to be in more frequently depending on the needs of the business.

To apply for our undergraduate placement scheme, you must be studying for an undergraduate degree that requires a placement year. Master’s students are not eligible for this placement.

Please consider before applying if you live more than 60 minutes away from post code MK15 8HG, that you would need to relocate to either Milton Keynes or be a commutable distance (within 60 minutes).

We’re looking for an undergraduate to join our IT team as an IT Services Undergraduate where you will gain practical experience in a forward-focused IT department and see how technology supports the wider business. You will rotate through service desk, application management and monitoring or specialist product activity, building hands‑on problem‑solving experience with systems, services and business users. If you want a hands‑on IT service and application support placement where your work contributes to real business outcomes, we want to hear from you!

What will you be doing?

• Provide first-line IT support to users, resolving issues quickly and escalating where needed.


• Understand and apply IT methodologies, tools and processes.


• Work with business users to understand requirements and translate them into IT solutions.


• Gain insight into application support for SAP, Web BI, local business applications and PowerCurve Collections.


• Assist in resolving application incidents and service requests.


• Monitor IT systems and applications using tools such as Splunk and AppInsights.


• Set up and maintain dashboards showing system health, performance metrics and key indicators.


• Detect anomalies, performance issues and security incidents through alerts.


• Design dashboards and reports for operational and business needs.

What are we looking for?

• Working towards an IT or Business related degree.


• General understanding of IT with a technical mindset.


• Good customer service skills.


• Excellent verbal and written communication skills.


• Able to take ownership of problems and proactively work towards resolution.


• Flexible working approach, both independently and within a team.


• Motivated and able to work under own initiative.


• Demonstrable knowledge of IT disciplines.

Why apply for an undergraduate placement with VWFS?

Here at VWFS you'll be able to kick start your professional experience in the workplace. We take on 49 undergraduates each year which we find really helps our undergraduates as you all go through the programme, building your knowledge and networks together.

You’ll also benefit from:

• A focus on personal development with access to LinkedIn Learning via our ‘Degreed’ platform and a bespoke development programme throughout your placement year delivering personal management, technical and soft skills including building successful relationships, presentation skills, IT skills and data literacy.


• A supportive environment and network of colleagues to help you get your best out of the year - in a recent survey, 100% of our undergraduates said they felt valued and supported.


• The opportunity to work on real life business projects and deliver impact around topics like sustainability.


• Subsidised onsite canteen and coffee shop


• Subsidised onsite restaurant with a range of hot and cold breakfast and lunches.


• Employee Resource Groups supporting an inclusive workplace


• Social gatherings and team events & volunteering opportunities.


• Physical and mental health support with our Onsite Wellbeing Centre

Discretionary benefits include:

• Bonus: Discretionary bonus based on both personal and Group company performance (pro-rated)


• Car schemes*: The opportunity to join our popular car scheme plus car insurance cover.


• Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. From day 1 we provide income protection, life assurance (4x salary), will writing, retail discount vouchers, access to Care Concierge (a service to support carers of adults). Private medical insurance is available following successful completion of probation.

More information about car schemes

• Our current car schemes are under review following changes in legislation from HMRC and so whilst we don’t have full details of our car scheme to share with you now, we will let you know what this looks like as soon as we are able.

Please do not apply for more than one placement role with us. This will ensure that you are considered for the placement that you are most interested in, and your skills are aligned to.

Please note: Our undergraduate placement roles do not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.