IT Services Technician — 1st/2nd Line End-User Support

Cepac; Rotherham; On-site; GBP 27,729 - 33,891; Full time

Benefits offered by this job

Generous annual bonus scheme

Contributory Pension Scheme

Up to 25 days annual leave plus public holidays

Death in Service benefit

Job summary

A leading packaging manufacturer in Rotherham is seeking an IT Services Technician to enhance their IT Department. You will be responsible for providing effective support for service requests and ensuring business continuity. The ideal candidate will have a strong background in IT support with skills in hardware troubleshooting and cloud technologies. This role offers a competitive salary and various benefits including a generous bonus scheme.

Qualifications

• Strong background in 1st and 2nd line support.
• Abilities to install and administer computer hardware, software, and network components.
• Time management and prioritisation skills.

Responsibilities

• Provide prompt responses and effective resolutions to L1 & L2 requests.
• Support business continuity through effective IT service delivery.

Skills

Supporting a Microsoft Enterprise End-User environment

Thorough hardware/software troubleshooting skills

Basic understanding of Enterprise Endpoint Cloud technologies

Awareness of Cyber Security best practices

Job description

A leading packaging manufacturer in Rotherham is seeking an IT Services Technician to enhance their IT Department. You will be responsible for providing effective support for service requests and ensuring business continuity. The ideal candidate will have a strong background in IT support with skills in hardware troubleshooting and cloud technologies. This role offers a competitive salary and various benefits including a generous bonus scheme.