IT Services & Customer Experience Coordinator

Ad Warrior Ltd

Droitwich Spa

On-site

GBP 21,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

Staff discount

Company events

Refer a friend £150+

On-site gym

Job summary

Ad Warrior Ltd in Droitwich is seeking a Services Co-Ordinator - ITAD to deliver a responsive, high-quality customer experience across phone, email, and chat. You will use product knowledge to resolve enquiries, process orders, and handle issues, ensuring timely resolution.

The role requires accurate CRM updates, proactive follow-up, and collaboration with Sales, Technical Support, and Logistics to meet customer needs.

Qualifications

Strong verbal and written communication abilities.
Experience supporting customers via phone, email, and chat.
Familiarity with CRM systems and order processing.

Responsibilities

Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
Identify and resolve customer complaints or concerns quickly and escalate when needed.
Assist with order placement, processing, tracking, and returns or exchanges.
Accurately input and update customer information in the CRM system.
Ensure follow-up on open issues to maintain satisfaction.
Collect customer feedback and report trends to management.
Work with Sales, Technical Support, Logistics to meet customer needs.
Adhere to company policies and regulations for customer interactions.