IT Services Coordinator — Customer Support & Orders

GreensafeIT; Droitwich Spa; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Staff discount online store

Company events

Refer a friend Scheme - £150+

On-site Fully Equipped Gymnasium

Job summary

GreensafeIT in Droitwich is seeking a Services Co-Ordinator ITAD to deliver a responsive, high-quality customer experience across phone, email, and chat. You will use product knowledge to resolve enquiries, process orders, and handle issues efficiently while keeping CRM up to date.

The role involves collaborating with internal teams to meet customer needs, capturing feedback, and ensuring compliance with policies and regulations. This is a full-time, permanent position with standard hours.

Responsibilities

• Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner.
• Provide detailed information about products and services, answer queries, and offer solutions based on customer needs.
• Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary.
• Assist with order placement, processing, tracking, and returns or exchanges.
• Accurately input and update customer information in the CRM (Customer Relationship Management) system.
• Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction.
• Collect customer feedback and report trends or recurring issues to management for further action or improvement.
• Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively.
• Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries.

Job description

GreensafeIT in Droitwich is seeking a Services Co-Ordinator ITAD to deliver a responsive, high-quality customer experience across phone, email, and chat. You will use product knowledge to resolve enquiries, process orders, and handle issues efficiently while keeping CRM up to date.

The role involves collaborating with internal teams to meet customer needs, capturing feedback, and ensuring compliance with policies and regulations. This is a full-time, permanent position with standard hours.