IT Services Administrator - Central IT Helpdesk & Assets

Eteach International; Radstock; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Bank holidays pro rata

Government pension scheme

Sick pay scheme

Cycle-to-work scheme

Free eye tests for VDU users

Employee assistance helpline

Blue Light Card discounts

Job summary

Midsomer Norton Schools Partnership is seeking a highly organised IT Services Administrator for the Central IT Team at the Trust Head Office. You will be the first point of contact for IT support, logging, triaging and routing incidents while delivering a professional service to colleagues across the Trust.

Working with the IT Service Delivery Manager and Director of IT, you will manage day-to-day IT operations, asset records, procurement and onboarding for new staff, ensuring SLAs and reports

Qualifications

• ITIL Foundation, FITS Practitioner certification or relevant industry experience.
• At least two years' experience in an IT service environment.
• Experience in administration, customer service or helpdesk support.
• Strong organisational skills and excellent attention to detail.
• Excellent communication and interpersonal skills.
• Experience with procurement, asset management and supplier relationships.
• Ability to work independently and collaboratively in a busy environment.
• Proactive, professional and customer-focused approach.
• Current UK driving licence and access to a vehicle for occasional travel between Trust sites.
• Experience within education or a multi-site organisation, and knowledge of Arbor or SIMS, would be desirable.

Responsibilities

• Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.
• Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.
• Maintain IT assets, stock, licence and contract records.
• Coordinate equipment movements, hardware audits and central IT stock.
• Raise purchase orders, process goods received and support invoice and finance administration.
• Liaise with suppliers regarding orders, repairs, warranties and contracts.
• Provide administrative support to the Director of IT and IT Service Delivery Manager.
• Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.
• Produce service reports and support meetings, projects and operational planning.
• Provide administrative cover during periods of leadership absence.

Skills

ITIL Foundation

FITS Practitioner

IT service experience

Administration

Customer service

Helpdesk support

Organisational skills

Communication

Interpersonal skills

Procurement

Asset management

Supplier relationships

Independent & collaborative working

Proactive & customer-focused

Driving licence

Education sector experience

Knowledge of Arbor or SIMS

Job description

Midsomer Norton Schools Partnership is seeking a highly organised IT Services Administrator for the Central IT Team at the Trust Head Office. You will be the first point of contact for IT support, logging, triaging and routing incidents while delivering a professional service to colleagues across the Trust.

Working with the IT Service Delivery Manager and Director of IT, you will manage day-to-day IT operations, asset records, procurement and onboarding for new staff, ensuring SLAs and reports