IT Services Administrator

Eteach International; Radstock; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Bank holidays pro rata

Government pension scheme

Sick pay scheme

Cycle-to-work scheme

Free eye tests for VDU users

Employee assistance helpline

Blue Light Card discounts

Job summary

Midsomer Norton Schools Partnership is seeking a highly organised IT Services Administrator for the Central IT Team at the Trust Head Office. You will be the first point of contact for IT support, logging, triaging and routing incidents while delivering a professional service to colleagues across the Trust.

Working with the IT Service Delivery Manager and Director of IT, you will manage day-to-day IT operations, asset records, procurement and onboarding for new staff, ensuring SLAs and reports

Qualifications

• ITIL Foundation, FITS Practitioner certification or relevant industry experience.
• At least two years' experience in an IT service environment.
• Experience in administration, customer service or helpdesk support.
• Strong organisational skills and excellent attention to detail.
• Excellent communication and interpersonal skills.
• Experience with procurement, asset management and supplier relationships.
• Ability to work independently and collaboratively in a busy environment.
• Proactive, professional and customer-focused approach.
• Current UK driving licence and access to a vehicle for occasional travel between Trust sites.
• Experience within education or a multi-site organisation, and knowledge of Arbor or SIMS, would be desirable.

Responsibilities

• Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.
• Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.
• Maintain IT assets, stock, licence and contract records.
• Coordinate equipment movements, hardware audits and central IT stock.
• Raise purchase orders, process goods received and support invoice and finance administration.
• Liaise with suppliers regarding orders, repairs, warranties and contracts.
• Provide administrative support to the Director of IT and IT Service Delivery Manager.
• Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.
• Produce service reports and support meetings, projects and operational planning.
• Provide administrative cover during periods of leadership absence.

Skills

ITIL Foundation

FITS Practitioner

IT service experience

Administration

Customer service

Helpdesk support

Organisational skills

Communication

Interpersonal skills

Procurement

Asset management

Supplier relationships

Independent & collaborative working

Proactive & customer-focused

Driving licence

Education sector experience

Knowledge of Arbor or SIMS

Job description

# IT Services AdministratorEmployer: Midsomer Norton Schools PartnershipLocation: Radstock, SomersetContract Type: PermanentHours: Full TimeSalary: £31,537 - £33,699 per annum (pay award pending)Posted: 18th September 2026Expires: 4th October 2026 11:59 PMStart Date: As Soon As PossibleJob ID: 1574993* Share :* Print**Role: IT Services Administrator****Location: Trust Head Office****Start Date: October 2026****Closing Date: 3rd September 2026****Interview Date: 9th September 2026****Hours: per week, Monday to Friday, 37 hours, all year around****Salary: Grade 6 and scale point range 18 - 22, £16.35 - £17.47 per hour, £31,537 - £33,699 per annum (pay award pending)****About the role**Midsomer Norton Schools Partnership is looking for a highly organised, proactive and customer-focused IT Services Administrator to join our Central IT Team. As the first point of contact for IT support, you will play a key role in delivering an efficient, professional service to colleagues across the Trust. Working closely with the IT Service Delivery Manager, Director of IT and wider IT team, you will support the day-to-day operation of the IT service and help ensure requests and incidents are managed effectively.**Key responsibilities*** Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.* Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.* Maintain IT assets, stock, licence, warranty and contract records.* Coordinate equipment movements, hardware audits and central IT stock.* Raise purchase orders, process goods received and support invoice and finance administration.* Liaise with suppliers regarding orders, repairs, warranties and contracts.* Provide administrative support to the Director of IT and IT Service Delivery Manager.* Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.* Produce service reports and support meetings, projects and operational planning.* Provide administrative cover and coordination support during periods of leadership absence.**About you**You will have:* ITIL Foundation, FITS Practitioner certification or relevant industry experience.* At least two years' experience in an IT service environment.* Experience of administration, customer service or helpdesk support.* Strong organisational skills and excellent attention to detail.* Excellent communication and interpersonal skills.* Experience with procurement, asset management and supplier relationships.* The ability to work independently and collaboratively in a busy environment.* A proactive, professional and customer-focused approach.* A current UK driving licence and access to a vehicle for occasional travel between Trust sites.* Experience within education or a multi-site organisation, and knowledge of systems such as Arbor or SIMS, would be desirable.There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.### AttachmentsData Protection and Data Breach PolicyMNSP Recruitment BrochureTrust Annual Report 2025Trust Services Administrator Job Description - Central Team### Safeguarding Statement:Midsomer Norton Schools Partnership is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.