IT Services Administrator

Allscreens Nationwide Ltd; Radstock; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave plus bank hols

Government pension scheme

Sick pay scheme

Cycle-to-work scheme

Eye tests for VDU users

Blue Light Card discounts

Job summary

Midsomer Norton Schools Partnership is seeking an IT Services Administrator to join our Central IT Team. You will be the first point of contact for IT support, ensuring efficient service delivery and timely incident resolution across the Trust.

You will support the IT Service Delivery Manager and Director of IT, manage assets and contracts, and assist with onboarding, reporting and policy maintenance in a busy multi-site environment.

Qualifications

• ITIL Foundation, FITS Practitioner or relevant IT service experience.
• At least two years' experience in an IT service environment.
• Experience with administration, customer service or helpdesk support.
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Experience with procurement, asset management and supplier relationships.
• Ability to work independently and collaboratively in a busy environment.
• Proactive, professional and customer-focused approach.
• Current UK driving licence and access to a vehicle for occasional travel between Trust sites.
• Experience within education or a multi-site organisation, knowledge of Arbor or SIMS desirable.

Responsibilities

• Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.
• Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.
• Maintain IT assets, stock, licence and contract records.
• Coordinate equipment movements, hardware audits and central IT stock.
• Raise purchase orders, process goods received and support invoice and finance administration.
• Liaise with suppliers regarding orders, repairs, warranties and contracts.
• Provide administrative support to the Director of IT and IT Service Delivery Manager.
• Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.
• Produce service reports and support meetings, projects and operational planning.
• Provide administrative cover and coordination support during periods of leadership absence.

Skills

ITIL Foundation

FITS Practitioner

IT service experience

Administration experience

Procurement

Asset management

Supplier relationships

Team collaboration

Job description

Role: IT Services Administrator

Location: Trust Head Office

Start Date: October 2026

Closing Date: 3rd September 2026

Interview Date: 9th September 2026

Hours: per week, Monday to Friday, 37 hours, all year around

Salary: Grade 6 and scale point range 18 - 22, £16.35 - £17.47 per hour, £31,537 - £33,699 per annum (pay award pending)

About the role

Midsomer Norton Schools Partnership is looking for a highly organised, proactive and customer-focused IT Services Administrator to join our Central IT Team. As the first point of contact for IT support, you will play a key role in delivering an efficient, professional service to colleagues across the Trust. Working closely with the IT Service Delivery Manager, Director of IT and wider IT team, you will support the day-to‑day operation of the IT service and help ensure requests and incidents are managed effectively.

Key responsibilities

• Act as the first point of contact for the Central IT Helpdesk, logging, triaging and routing incidents and service requests.


• Monitor tickets, escalations and SLAs, ensuring users receive clear and timely updates.


• Maintain IT assets, stock, licence, warranty and contract records.


• Coordinate equipment movements, hardware audits and central IT stock.


• Raise purchase orders, process goods received and support invoice and finance administration.


• Liaise with suppliers regarding orders, repairs, warranties and contracts.


• Provide administrative support to the Director of IT and IT Service Delivery Manager.


• Coordinate onboarding for new IT staff and maintain IT policies, procedures and guidance.


• Produce service reports and support meetings, projects and operational planning.


• Provide administrative cover and coordination support during periods of leadership absence.

About you

• ITIL Foundation, FITS Practitioner certification or relevant industry experience.


• At least two years' experience in an IT service environment.


• Experience of administration, customer service or helpdesk support.


• Strong organisational skills and excellent attention to detail.


• Excellent communication and interpersonal skills.


• Experience with procurement, asset management and supplier relationships.


• The ability to work independently and collaboratively in a busy environment.


• A proactive, professional and customer-focused approach.


• A current UK driving licence and access to a vehicle for occasional travel between Trust sites.


• Experience within education or a multi-site organisation, and knowledge of systems such as Arbor or SIMS, would be desirable.

There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.