Trust IT Manager - Dulwich

Planet Recruitment; Sydenham; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Job summary

Planet Recruitment is seeking an experienced Trust IT Manager to support multiple schools within a Dulwich/London-based trust. The role focuses on secure, reliable ICT networks and proactive service delivery to staff and learners.

You will lead a small IT team, coordinate infrastructure projects, and work closely with senior leaders to align IT with the trust's strategic plan. A background in education IT and strong communication are essential.

Qualifications

• 2-3 years’ experience in a school IT environment.
• Experience upgrading a school IT network.
• Excellent communication and customer-service skills.
• Self-motivated with teamwork and problem-solving abilities.

Responsibilities

• Manage the school's network infrastructure and ICT applications.
• Oversee IT Technicians’ workload and development.
• Provide technical training and staff support.
• Manage day-to-day IT operations and service requests.
• Monitor switches, server environments, and backups.
• Provide 2nd/3rd line support.
• Enforce school policies and compliance.
• Train internal staff on IT tools.
• Line-manage ICT support staff and guide training.

Skills

IT management in education

Communication skills

Customer service

Team leadership

Problem solving

Tools

Microsoft Certification

Active Directory / DNS / DHCP

Citrix

Exchange

Cisco

Job description

Role: Trust IT Manager
Location: Dulwich - London
Salary: £37k - £42K - Plus Benefits

Benefits

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Our client are looking for an experienced and enthusiastic Trust IT Manager who has a real flair for technology mixed with a passion for providing exemplary service to our customers to support schools within a Trust in Dulwich London.

As Trust IT Manager you will be responsible for the management, installation, maintenance, availability, and security of the schools' ICT network as well as working closely with the Senior Leadership Team to help develop the IT across the school and help put plans in place for projects. You must be dedicated to delivering the support service in a manner that embraces our company values. It is your job to facilitate communication between your school and the business, keep up to date with what services the business offer, and manage the accounts of your customers.

The successful candidate will be responsible for monitoring, maintaining, developing and managing a wide range of IT Systems across a schools Infrastructure,

Key Responsibilities

• Managing the school's network infrastructure and ICT based applications.
• Managing the day-to-day workload of IT Technicians and assisting with their development.
• Providing technical advice, training, and support to staff to enable them to make effective use of systems.
• Day-to-day management of all IT operations ensuring all requests are dealt with in an efficient manner
• Monitoring and maintaining all key systems including switches, virtual & physical server environments and backups.
• 2nd/3rd line support.
• Enforcing and monitoring in line with school policies.
• Training of internal staff.
• Line manage and take responsibility for the work of the ICT support staff to ensure they carry out their duties effectively and receive adequate support, guidance, and training to provide a high-quality ICT support service.

Our ideal candidate will have

• A passion for IT with at least 2-3 years' experience of working in a school as an IT Network Manager/ IT Manager.
• An excellent understanding of the requirements and responsibilities of working within the school environment.
• Experience in upgrading a school IT Network system.
• Self-motivation with strong communication and interpersonal skills as well as having exceptional customer service skills.
• The ability to work within a team as well as independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Key Areas of technical expertise

• Requirement
• Expertise required
• Microsoft Certification
• Essential
• Cisco
• Desirable
• AD, DNS, DHCP, GP, WDS, WSUS
• Essential
• Citrix
• Essential
• SAN Topology
• Essential
• Exchange
• Essential

The role is offered on a full-year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

In return, we are offering a salary of between £37,000 - £42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle Scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Planet Recruitment is an Equal Opportunities Employer.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position