IT Service Transition Manager

develop; Greater London; On-site; GBP 68,000 - 83,000; Full time

Benefits offered by this job

10% annual bonus

Car allowance

15% travel

Job summary

develop in London is seeking an experienced IT Service Transition Manager to join its global IT function. You will own the end-to-end service transition lifecycle, ensuring new and changed IT services are operationally ready from day one.

The role collaborates with project delivery, IT operations, regional teams and external service providers, delivering robust runbooks, support models and governance. The position includes travel and a strong emphasis on governance and continual improvement.

Qualifications

• Experience transitioning projects and services into BAU.
• Experience with MSP environments and outsourced Service Desk models.
• Global or multi-region IT environments experience.
• ITIL and SIAM proficiency desirable.

Responsibilities

• Own end-to-end service transition lifecycle across delivery, operations, and regional teams.
• Define acceptance criteria and ensure operational readiness.
• Establish runbooks, SOPs and knowledge articles for support.
• Coordinate handover to Service Operations and hypercare as needed.
• Collaborate with MSPs and outsourced service desks.
• Support Change & Release governance and go/no-go decisions.
• Drive continual service improvement and report KPIs to stakeholders.

Skills

BAU transition

MSP environments

Supplier management

Global IT environments

Education

ITIL / SIAM experience

Tools

ITIL Certification

SIAM experience

Job description

IT Service Transition Manager | £75,000 + 10% Bonus + Car Allowance

I’m currently working on an exciting opportunity for an experienced IT Service Transition Manager to join the global IT function of a leading international organisation.

This is a key role within the retained IT organisation, responsible for ensuring new and changed IT services are operationally ready, stable and fully supportable from day one.

The Role

You’ll take ownership of the end-to-end service transition lifecycle, working across project delivery, IT operations, regional IT teams and external service providers.

Your responsibilities will include:

• Managing the transition of new applications, services and significant changes into BAU
• Defining and validating service acceptance and operational readiness criteria
• Ensuring robust service wrappers are in place, including support models, escalation paths, SOPs, runbooks and knowledge articles
• Coordinating handover to Service Operations, including hypercare where required
• Working closely with Managed Service Providers and outsourced Service Desk teams
• Supporting Change & Release governance and go/no-go decisions
• Driving service reviews, continual improvement and lessons learned
• Providing clear reporting, KPIs and service insight to senior stakeholders

What We’re Looking For

We’re looking for an experienced IT Service Management professional with a strong background in:

• Transitioning projects and services into BAU
• MSP / Managed Service Provider environments
• Outsourced Service Desk modelsSupplier and stakeholder management
• Global or multi-region IT environments

ITIL and SIAM experience would be highly desirable.

This would suit someone who can operate confidently at a senior level, influence across multiple teams and suppliers, and bring strong governance and structure to service transition.

Package & Location

10% annual bonus

Approximately 15% travel, potentially internationally

This is an excellent opportunity for an experienced Service Transition / ITSM professional to take ownership of a global transition function and have a significant impact on how services are introduced and supported across the organisation.

#ITServiceManagement #ServiceTransition #ITSM #ServiceNow #ITJobs #TechnologyJobs #LondonJobs #ITRecruitment