Service Transition Manager

Henley Executive; Newport; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

company-wide bonus scheme

pension

25 days holiday

opt-in healthcare benefits

Job summary

Henley Executive in Bristol is seeking a Service Transition Manager to own end‑user and endpoint service transitions, driving smooth handovers into BAU and ensuring disruption‑free change.

You'll act as the single point of accountability across delivery, operations and business leadership, shaping ITIL‑aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go‑live.

Qualifications

• Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments.
• ITIL knowledge across Service Transition, Service Operation and Change Enablement.
• Experience creating and maintaining project plans and transition artefacts.

Responsibilities

• Build and deliver transition and business‑integration plans.
• Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
• Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre‑go‑live.
• Manage ELS and formal transition into BAU support.
• Integrate new technologies and managed‑service vendors into the operational ecosystem.
• Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.

Skills

ITIL knowledge

Stakeholder engagement

Planning

Problem solving

Transition artefacts

Risk management

Job description

Service Transition Manager

Bristol

£45,000 + company bonus

We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol.

Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager to take ownership of end‑user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption‑free change.

Acting as the single point of accountability across delivery, operations and business leadership, you’ll shape ITIL‑aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go‑live.

Key Responsibilities:

• Build and deliver transition and business‑integration plans.
• Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
• Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre‑go‑live.
• Manage ELS and formal transition into BAU support.
• Integrate new technologies and managed‑service vendors into the operational ecosystem.
• Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.

What You Bring:

• Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
• Strong ITIL knowledge across Service Transition, Service Operation and Change Enablement
• A track record delivering operational readiness, ELS and BAU handovers in enterprise IT
• Excellent stakeholder engagement and influencing skills
• Strong planning, organisation and problem‑solving abilities
• Experience creating and maintaining project plans and transition artefacts
• A proactive approach to risk management, quality delivery and continuous improvement

Successful applicants can expect a salary of circa £45,000.

• company-wide bonus scheme
• pension
• 25 days holiday
• opt-in healthcare benefits