IT Service Transition Lead — End-User & Endpoint

Henley Executive; Bath; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Company bonus

Pension

25 days holiday

Healthcare benefits

Job summary

Henley Executive in Bristol is seeking a Service Transition Manager to own end‑user and endpoint service transitions, ensuring smooth handovers into BAU and disruption‑free change. You will drive ITIL‑aligned transition plans as the single point of accountability across delivery, operations and leadership.

Successful candidates will have proven IT service transition experience, strong ITIL knowledge, and a track record delivering operational readiness and BAU handovers in enterprise IT.

Qualifications

• Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments.
• Strong ITIL knowledge across Service Transition, Service Operation and Change Enablement.
• Delivery of operational readiness, ELS and BAU handovers in enterprise IT.
• Excellent stakeholder engagement and influencing skills.
• Proactive approach to risk management, quality delivery and continuous improvement.

Responsibilities

• Build and deliver transition and business‑integration plans.
• Coordinate Service Owners, Architects, PMs and Operations for handover deliverables.
• Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre‑go‑live.
• Manage ELS and formal transition into BAU support.
• Integrate new technologies and managed‑service vendors into the operational ecosystem.
• Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.

Skills

ITIL knowledge

Stakeholder engagement

Project planning

Job description

Henley Executive in Bristol is seeking a Service Transition Manager to own end‑user and endpoint service transitions, ensuring smooth handovers into BAU and disruption‑free change. You will drive ITIL‑aligned transition plans as the single point of accountability across delivery, operations and leadership.

Successful candidates will have proven IT service transition experience, strong ITIL knowledge, and a track record delivering operational readiness and BAU handovers in enterprise IT.