IT Service Transition Lead – End-User & BAU Readiness

Henley Executive; West of England; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Pension

25 days holiday

Healthcare benefits

Job summary

Henley Executive in Bristol is seeking a Transition Manager to own end-user and endpoint transitions, ensuring smooth handovers into BAU and disruption-free change.

You will act as the single point of accountability across delivery, operations and leadership, shaping ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live, while coordinating with Service Owners, Architects, PMs and Operations for seamless handovers.

Qualifications

• Strong ITIL knowledge across Transition, Operations and Change Enablement.
• Proven track record in end-user/endpoint transitions.
• Excellent stakeholder engagement and influencing skills.
• Experience delivering readiness and BAU handovers in enterprise IT.
• Strong planning and problem-solving abilities.

Responsibilities

• Build and deliver transition and business-integration plans.
• Coordinate service owners, architects, PMs and operations for handovers.
• Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are ready pre go-live.
• Manage ELS and transition into BAU support.
• Integrate new technologies and vendors into the operational ecosystem.
• Support hardware refreshes, endpoint security rollouts and platform migrations.

Skills

ITIL Knowledge

Stakeholder Engagement

Planning & Organisation

Risk Management

End User Transitions

BAU Handover

Vendor Integration

Tools

MS Project

ITIL Tools

Job description

Henley Executive in Bristol is seeking a Transition Manager to own end-user and endpoint transitions, ensuring smooth handovers into BAU and disruption-free change.

You will act as the single point of accountability across delivery, operations and leadership, shaping ITIL-aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go-live, while coordinating with Service Owners, Architects, PMs and Operations for seamless handovers.