IT Service Technician 1st Line (Middle Eastern Hours)

Inspired Education Group; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Inspired Education Group, via Inspired Online Schools, is seeking an IT Support Technician to bolster a growing IT department. You will support 400+ remote employees and 8,000+ students, handling a variety of IT tasks and ensuring smooth operations across the platform.

The role requires prior IT support experience, strong troubleshooting, and the ability to work around the UK time zone (roughly 6am–3pm). Salary ranges £26k–£28k depending on experience.

Qualifications

• Previous IT support experience is essential.
• Strong troubleshooting skills and methodical problem-solving.
• Good admin/clerical skills and ability to maintain records.

Responsibilities

• Log, prioritise and resolve user requests with time management.
• IT hardware remote diagnosis and support.
• Support 400+ employees and 8,000+ students remotely.
• Troubleshoot Microsoft 365 and related software.
• Escalate queries with internal IT or external partners.

Tools

Microsoft 365

Adobe Connect

Remote support

Job description

Location: London, GB

Date: 7 Oct 2026

Application closing date: Interviews will be conducted on a rolling basis.

Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

Salary: £26-28,000 basic salary, dependent on experience.

Accountable to: IT Service Manager

Inspired Online Schools requires an IT Support Technician to expand the IT department in a broad and varied position. You will be joining an expanding team who have a hands‑on approach. Primarily you will be supporting 400+ remote employees remotely as well as 8,000+ students whilst also being involved in a variety of other IT‑related tasks. This role will be required to work to Middle‑Eastern (GST) hours. In UK time, this will typically be from 6am-3pm.

KEY RESPONSIBILITIES:

• Ability to log, prioritise and resolve user requests utilising time management skills to prioritise the workload effectively.
• IT Hardware remote diagnosis.
• Support 400+ employees remotely and 8,000+ students remotely.
• Support a variety of software packages such as Microsoft 365 and Adobe Connect.
• Strong knowledge of Microsoft 365 including the ability to troubleshoot.
• Escalate and liaise support queries with internal Inspired IT or with external third‑party companies.

THE IDEAL CANDIDATE WILL HAVE:

• Previous experience providing IT support (essential).
• Able to troubleshoot and resolve problems methodically and logically.
• Good administration/clerical skills for updating records.
• Empathise with user frustrations; capable of dealing with people in a calm, effective manner.
• Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Able to build professional relationships with customers and suppliers.
• Able to contribute effectively towards the objectives of a team, and can share knowledge, ideas and information.

This is a great opportunity for someone who has some experience in IT Support but is seeking a new position that will give them broader exposure to IT in an expanding online education provider. Salary dependent on experience.

SAFEGUARDING STATEMENT:

Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre‑employment background checks will be undertaken before any appointment is confirmed.